Customer Service Data Entry
Resume:
Stephanie Alvarez
*** **** **** *****, #*** Mesa Arizona 85201 480-***-**** ***********@*******.***
Objective
My objective is to further my career in customer service, joining a well-organized, efficient team and contribute my abilities as
well as learn and expand my skills. I have a bubbly personality with excellent spoken English, communicating effectively with
customers and coworkers alike. I am well-motivated in a team environment but also work well and focused independently.
While keen to expand my skills in new environments and striving to climb higher in company positions, I have acquired plenty
of experience in fast paced retail and customer service positions.
Skills & Abilities
Excellent verbal & written communication with a strong focus on customer service
Vast knowledge with a variety of applications and resources, aiding in research to detect fraudulent attempts
Can type 65-70 words per minute maintaining accurate data entry
Handle a high volume of customer calls, scoring a 92% efficiency at SEARS
Analytical problem solving skills enabling quick resolutions to customer issues and software programs
Experience
RETAIL, ONLINE FRAUD SPECIALIST SEARS, ROEBUCK AND CO. TEMPE, AZ 9/2013 - 12/2013
Maintain efficiency and be perceptive, while reviewing orders outsourced by flagged or inconsistent data. Various applications
and resources are made accessible to aid this task, (I.E., LexisNexis, Sara, Google, FastData, WhitePages, Kana, Accertify and
RED Systems)
Field incoming and make outbound calls to ensure accuracy, derived by customer measurements or research. This is concluded
via Bank and third parties confirmation
Reviews and Analyzes simple and complex orders to detect fraudulent orders, determining appropriate next steps
Cancels fraudulent orders and serves as a point of contact between customers, credit card banks, and shipping carriers where
necessary
Excellent analytical skills and extensive knowledge of best practices for order exception management
Multi-tasking adhering to daily productivity targets
RECESS MONITOR SWIFT ELEMENTARY SCHOOL CHICAGO, IL 12/2012 - 03/2013
Helped mediate and resolve conflicts between students
Supervised students during recess and passing periods, including enforcing school rules, school boundaries, and school
behavior expectations
Worked with other school staff to ensure sufficient level of supervision coverage in all areas of the lunch room, school yards,
and parking lot
Administered first aid as needed
Served as recess monitor and dispensed snacks
RETAIL BLOCKBUSTER CHICAGO, IL 1/2011 - 8/2011
Provided customer service in fast-paced atmosphere
Served customers quickly and efficiently at the cash register desk
Place orders to restock merchandise and handled receiving of products
Take responsibility for customer satisfaction building customer loyalty
STUDENT AID WRIGHT COLLEGE CHICAGO, IL 2/2010 - 5/2010
Aided students in class schedules
Conducted data entry in computer records and filed written cards
Followed instructions in a timely fashion, running errands for work colleagues in the office
Worked as part of team on the school paper including photography, while conducting interviews for stories and events
GAME ADVISOR GAME STOP CHICAGO, IL 2/2009 - 1/2010
Assisted customers professionally, via phone and email, responding to questions, concerns, and requests for assistance.
Update related customer service databases accurately, within specified time periods.
Schedule return of product pickups and issued Product Replacement Invoices when required
Worked well as part of a fast paced team
STUDENT AID DEVRY UNIVERSITY CHICAGO, IL 9/2007 - 11/2007
Completed front desk duties assisting student enquiries
Assisted with student registrations and other forms
Gave assistance and guidance in successfully registering for courses
Perform other related duties as required and assigned
CONCESSIONS CROWN THEATER SKOKIE, IL 3/2002 - 5/2002
Worked in a fast paced team environment at snack bar register
Working shift rosters and on call
Followed health and safety procedures, keeping work place clean and tidy
Education
Wilbur Wright Community College 2010
(Graphic Arts)
DeVry University 2008
(General Education)
Carl Schurz High School 2007
(Diploma General Education)
References
Carlo G. McCoy
Sears, Roebuck and Co.
Online fraud specialist
*********@*****.***
Lawrence Caire
Sears, Roebuck and Co.
Online fraud specialist
*******@***.***
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