Customer Service Data Entry

Mahmoud Soud

Data Entry / Customer service

*******.*******@*****.***

Summary

To obtain a challenging and responsible position, through my technical and

administrative skills, and environment that promotes continual upgrading of

knowledge and experience.

Experience

Call Center Representative at Wasla Outsourcing [Vodafone Project]

January 2014 - April 2014 (4 months)

Main responsibilities:

1. Answer customer inquiries about Vodafone services and rate plans (prepaid and

postpaid).

2. Informing customer the new offers.

3. Handling balance and bills problems.

4. Answering inquiries about data services such as mobile internet ADSL, BlackBerry

and USB modem.

5. Handling inquiries about corporate lines.

ONLINE DATA ENTRY at BLUE CHIPS

June 2013 - October 2013 (5 months)

Main responsibilities:

1. Company send to me task via mail.

2. Coordinate and enter the required data through inventory system.

3. Type Item number and products detail.

4. Type Customers contacts in sheet.

5. Make categories of items.

6. Export data to files and Email the company Back.

QUALITY SPECIALIST at MEDICONSULT

August 2012 - January 2013 (6 months)

Main responsibilities:

1. Put plane to develop the call center performance.

2. Put the call center rules to become more professional.

3. Determining call center KPIs (key performance indicators).

4. Presenting suggestions and requests to develop call center tools.

5. Giving quality sessions for agents.

6. Organizing the monthly attending schedule.

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Daily tasks:

1. Activating and deactivating the company hotline.

2. Monitoring and tracking agents calls.

3. Handling hard calls and customers complains.

4. Preparing report for inpatient lists and make follow up.

5. Coordinate Email requests.

TECHNICAL SUPPORT at Etisalat

October 2008 - April 2012 (3 years 7 months)

Handling any technical issue related to (ADSL) service.

1. Router configuration.

2. Slow speed problem.

3. Browsing problem.

4. Data line down.

Handling any technical issue related to (GSM) service.

1. Mobile (internet configuration, E-mail setup, MMS, Streaming, Video call )

2. USB modem (internet configuration, slow speed problem, no browsing problem).

Handling any technical issue related to (Blackberry) service.

1. E-mail setup.

2. Browsing and MMS problem.

WEB CONTENT EDITOR at ARAB PRESS AGENCY

August 2004 - January 2005 (6 months)

Main responsibilities:

1. Planning, editing and publishing information on websites.

2. Develop and manage content for AGENCY’S web.

3. Assure web-based information is archived for future needs and reference.

4. Track and report on any website issue.

Projects

Presentation for customer care

October 2012 to November 2012

Members:Mahmoud Soud, No one

full decribtion for Customer Care:

- Definition

- Departments Responsibility

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Certifications

ICDL [International Computer Driving License].

ABTCH- LAND MARK License EGY000109146 September 2008

Diploma in HR

IFTD [International Foundation Training and Development] January 2013

Courses

Independent Coursework

ICDL

MCITP

HR Diploma

Languages

English (Professional working proficiency)

Arabic (Native or bilingual proficiency)

Skills & Expertise

Customer Service

Data Entry

Administrative Assistants

Quality Control

Technical Support

Online Data Entry

Communication Skills

Flexibility

Team Spirit

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Windows Server

Computer Maintenance

Close Attention to Detail

Motivated self-starter

Decision Support

Positive Can-do Attitude

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Education

Ain Shams University

Bachelor's Degree, Islamic Archaeology, 2003 - 2007

Grade: Good

Activities and Societies: nothing

Interests

Cars, Photography, Movies and Traveling.

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Mahmoud Soud

Data Entry / Customer service

*******.*******@*****.***

Contact Mahmoud on LinkedIn

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Contact this candidate