Manager Customer Service

PRADEEP BURRA

Email: acd2wr@r.postjobfree.com

Tel: +91-996*******, +91-998*******

CAREER OBJECTIVE

Seeking a technically challenging position in the area of IT, providing a

highly motivated, progressive, friendly environment, this allows the

pursuit of career advancement and expands my knowledge and skills.

SKILL SUMMARY

I have 6 yrs of IT experience as Desktop Engineer / System Admin.

Having good knowledge on SAP BASIS

SOFTWARE SKILLS:

ERP: SAP Net weaver 7.3, SAP Net weaver 7.0, ECC 6.0

Databases: Oracle, SQL Server.

Operating systems: Red hat Linux, Windows server 2003, 2008

Technical Certifications/Trainings:

Microsoft Certified System Administrator (MCSA)

Completed SAP BASIS training

OPERATING SYSTEMS

Windows 95/98 ME/Win2K/XP, Windows NT 4.0,

Windows 2000, 2003 & 2008 Servers

Networking

TCP/IP, DNS, DHCP, Wi-Fi

HARDWARE

Servers, Desktops, Printers, Laptops, Scanners and Backup

Devices

Mail

IBM Lotus Notes-6.5/7.0/8.5, MS Outlook-2007, 2010

Backup

NTBackup, CA Brightstor ARC Serve, VERITAS

Antivirus

McAfee 8.1, Symantec 10.1, Symantec Endpoint Protection

Remote Management Tools

LANDesk Remote Control, VNC, RDP & Team viewer

Office

MS Office XP, 2000, 2007, 2010.

Ticketing Tools

HPSM

SAP ERP Administration

. Overview of SAP Market Place (SMP)

- Searching notes for known problems

- Downloading Kernels, Support packs, Patches & Plug-Ins

. Preparation of checklist for pre-installation

activities

. Installation of SAP Netweaver 7.0,7.3, & ECC 6.0

. Support SAPGUI Front-End installation

. Performed Post installation activities

. Knowledge on SAP WEB AS JAVA

- Using Config tool

- Using SDM (Software Deployment Manager)

. Client Maintenance & Administration

- Creation of Clients and Defining Client Settings

- Local Client Copy, Remote Client Copy

- Client Export & Import

. Performed Kernel up gradation and applied Support

packages

. Having knowledge on downloading and applying NOTES

. User Administration

- Creation Users, Mass users and User Groups

- Creation of Roles and assigning to the Users

. Background Job Management

. R/3 Profile Maintenance and Operation Modes

- Maintain of Parameters in Default, Instance and Startup

Profiles

- Configuring Operation Modes

- Assigning Operation Modes to Instances

. System Monitoring and Trouble Shooting

- CCMS Alert Monitoring

- Workload Analysis, System buffers & Memory

- ABAP dumps and System logs

. SAP Transport Management System

. Knowledge on configuring the Logon Load Balancing

. Printers Set-up for the SAP R/3 System through SPAD

. Knowledge on BRTOOLS

. Knowledge on database architecture and work flow

. Knowledge on Homogeneous system copy

INDUSTRIAL EXPOSURE

PROJECT 3 Sep-09to

Dec-13 COMPANY : IGATE PATNI

Client : Hindustan Coca-Cola Beverages Pvt Ltd

Project Type : Support

ROLE : System Adminstrator.

. Maintaining the Site with 500+ User's

. Installing the O/S through an Image CD

. Attending the Hardware/Software/Application calls & Closing within SLA

. Troubleshooting all hardware peripherals like Servers, Systems,

Printers, and Network related, SMPS, RAM, M/B, HDD etc.

. Deploying the patches to the Thin Clients through VNC Manager

. Deploying the patches to the Client systems through LANDesk Manager

. Configuring, Maintaining & Troubleshooting all the Network Printers

. Configuring & Troubleshooting MS Outlook-2007&2010

. Configuring & Troubleshooting Lotus Notes-6.5 & 8.0

. Troubleshooting all Hardware problems on IBM Desktops & IBM Servers

. Maintaining Daily Report of Event Viewer, Backup Reports as per the

DRP

. Good knowledge on IBM, HP, Compaq, HCL & DELL Laptops

. RAID-1, 5 & 10 Configuration

. User Account Administration

. Installing all Business/Standard Applications & troubleshooting

. Monitoring System's with better Performance

. Resolving all Network related problems (L1 Support)

. Resolving all Server related problems (L1 Support)

. Backup & Restore using Brightstor ARC Serve Backup Utility

. Resolving Backup Issues (NTBackup & Brightstor ARC Serve Backup)

. Asset Management for Site Inventory (Hardware, Software &

Applications)

. Installing/Configuring/troubleshooting RSA Secure ID & VPN Client

. Installing & troubleshooting Disk encryption Software's (PGP & Safe

Guard)

. Calls logging, Updating, Closing/Escalating to the next appropriate

level

. BlackBerry Support for User's (Mail & Application's)

. Installing & Configuring the VPN Secure ID's and giving support to

users.

. Using Process Monitor to isolate problems in windows environment

. Installing & Configuring VXL Thin Clients (Licensing, Applications &

Patching)

. Documenting & Updating the Changes

. Resolving the incidents, problem, change related tickets as per SLA

. Responsible for providing the EOD report to the Team Manager about the

critical tasks accomplished

PROJECT 2 Jun 08 - Sep

09

COMPANY : Info Services (ESP IBM)

Client : VIMTALABS LTD

Project Type : Support

ROLE : System Administrator

. Installation, Configuration, Management of Quick-Heal Antivirus Console

on Windows 2000 Server.

. Performing Backup and Restoration of Servers and Critical Desktops.

. Maintenance of Tivoli Services Manager.

. Installation, Configuration of Applications like Quick Heal/Norton

Antivirus, Lotus Notes, Same time Client, Think Vantage Fingerprint

Software, Tivoli End Point, MS-Office/XP, Oracle 9i, Net Time and all

Internal Software.

. Network Printers Xerox 232, Phaser3500, HP Printers (1010, 2100, 2400,

2420, 7132), Scanners, CISCO Web Cams, IP Phones.

. Enabling Biometric Access, Wireless Access. Administration & Trouble

Shooting LAN which contains 250+ Clients.

. Installation, Configuration Tivoli Endpoint at Client end.

. Managing customized Process like Biometric authentication, USB Store

Disabling.

. Installation, Configuration, up gradation and Troubleshooting of Lotus

Notes clients 6.5.3.

. Configuring Wireless network Connection to Laptop users. Installing Data

cards, on EC members Laptops.

. Updating Windows updates and patch management.

. Maintaining Processes related to Organization like Basic Hygiene, IMAC,

and SOD etc.

. Installing, Configuring, maintaining Video Conference and connecting to

other zones.

. Generating Basic Hygiene report of all Zones and sending report to

Central Team.

PROJECT 1 Aug 07 - Jun

08

COMPANY : CMS Computers Ltd

Client : E-SEVA

Project Type : Support

ROLE : Associate Technical Engineer

. Configuring and troubleshooting of Desktops.

. Installation of windows application software.

. OS installation and troubleshooting (windows98, XP, 2000 and

Linux).

. Structured cabling.

. Maintaining more than 150 systems.

Academic Qualification

Completed B.Sc Computers from Andhra University in 2006.

MCSA Certified System Administrator.

STRENGTHS

> Continue to upgrade Technical and Customer Service Skills

> Strong Problem Solving Skills

> Good Team Player & Ready to take additional challenges

> Able to work in different time zones

PERSONAL PROFILE

Father Name: B. Visweswara Rao

Date of Birth: Aug 10th 1986

Marital Status: Unmarried

Address: 36-92-240/7, Srinivasa Nagar, Visakhapatnam.

Nationality: Indian

Languages: English, Hindi & Telugu (RWS) [pic][pic]

Contact this candidate