Customer Service Sales
Resume:
VIRGINIA HUGHES
JACKSONVILLE, FL 32216
***********@*****.***
OBJECTIVE:
I WOULD LIKE TO SECURE A RESPONSIBLE CAREER OPPORTUNITY WHERE I CAN FULLY UTILIZE MY EXPERIENCE
AND CUSTOMER SERVICE SKILLS, WHILE MAKING A SIGNIFICANT CONTRIBUTION TO THE SUCCESS OF MY
EMPLOYER.
EDUCATION:
FLORIDA STATE COLLEGE OF JACKSONVILLE
ASSOCIATES IN ARTS DEGREE
INTERNATIONAL SPORTS SCIENCE ASSOCIATION CERTIFICATION
SKILLS AND QUALIFICATIONS:
● POINT OF SALES EXPERIENCE
● FACE TO FACE SALES/CUSTOMER SERVICE
● CAPABLE OF MEETING STRICT DEADLINES
● ANALYTICAL/PROBLEM SOLVING ABILITIES
● PROFICIENT IN MICROSOFT APPLICATIONS
● TELEPHONE CUSTOMER SERVICE
● DEDICATED WORK ETHIC
● MULTI-TASK ABILITY
WORK EXPERIENCE
HERITAGE INSTITUTE 2013 – 2014
STUDENT RETENTION SPECIALIST
JACKSONVILLE, FL
● PROVIDED ACADEMIC SUPPORT AND ASSISTED STUDENTS WITH NEEDS TO KEEP THEM ACTIVE IN
SCHOOL
● MAINTAINED A CASELOAD OF 250 STUDENTS WITH KNOWLEDGE OF THEIR INDIVIDUAL STATUS
● HANDLED CONFIDENTIAL INFORMATION WITH TACT, DISCRETION AND IN COMPLIANCE WITH FERBA
ABHES STANDARDS
AND
● WORKED IN COLLABORATION WITH OTHER HERITAGE TEAM MEMBERS FOR STUDENT SUCCESS
● PROVIDED RESOURCES SUCH AS TRANSPORTATION,CHILD CARE AND DIRECTION FOR FINANCIAL
ASSISTANCE PROGRAMS
HERITAGE INSTITUTE 2011 –
2013
SENIOR ADMISSIONS COORDINATOR JACKSONVILLE, FL
● CONSULT WITH PROSPECTIVE STUDENTS ON THE BENEFITS OF EDUCATION THROUGH COMMUNICATING
THE CAMPUS FEATURES AND PROGRAM INFORMATION.
● PARTICIPATE IN CAMPUS EVENTS SUCH AS OPEN HOUSES, ORIENTATIONS AND CAREER DAYS
● MANAGED A HIGH-VOLUME WORKLOAD WITHIN A DEADLINE-DRIVEN ENVIRONMENT.
● CONSISTENTLY MEET PERFORMANCE BENCHMARKS IN ALL AREAS.
● MENTOR FOR NEW ADMISSION COORDINATORS AND PARTICULARLY CHALLENGING SERVICE ISSUES
● MENTOR AND TRAIN BOTH NEW AND ESTABLISHED EMPLOYEES.
● DEVELOPED STRONG RELATIONSHIPS WITH ESTABLISHED ACCOUNTS WHILE ACQUIRING NEW ACCOUNTS.
● COLLABORATE WITH A TEAM TO ACHIEVE MONTHLY SALES GOALS BASED ON A SCHOOL BUDGET OF 21
STUDENTS PER MONTHLY START DATE
● MARKET PROGRAMS BY PREPARING AND PROVIDING INFORMATIONAL SESSIONS, ANSWERING
QUESTIONS,AND CONDUCTING TOURS FOR POTENTIAL STUDENTS
● OVERCOME FINANCIAL AND PERSONAL OBJECTIONS TO MOTIVATE A MINIMUM OF 80% POTENTIAL
STUDENTS
● ABIDE BY CORPORATE POLICIES TO ENSURE COMPLIANCE WITH THE ACCREDITING BUREAU OF HEALTH
EDUCATION SCHOOLS
● ANALYZE INDIVIDUAL AND TEAM SALES PERFORMANCE ON A WEEKLY,MONTHLY AND QUARTERLY BASIS
HERITAGE INSTITUTE 2010 – 2011
INSTRUCTOR OF THE OCCUPATIONAL ASSOCIATES SCIENCE DEGREE PROGRAM FOR PERSONAL FITNESS
TRAINING
JACKSONVILLE, FL
● DEMONSTRATED EXCELLENCE IN TEACHING AND INSTRUCTION
● FOLLOWED APPROVED POLICIES AND PROCEDURES
● USED AFFECTIVE MOTIVATION TO HELP STIMULATE A PERSONAL DESIRE TO LEARN THE
SUBJECT/SKILLS
● BEGAN CLASS ON TIME IN A ORDERLY FASHION
● OBSERVATION AND STUDY OF NEW INSTRUCTIONAL TECHNIQUES
● DELIVERED REAL WORLD CAREER EXPERIENCE IN THE COMPETITIVE FITNESS INDUSTRY
WORLDS GYM 2007 – 2010
SALES CONSULTANT- PERSONAL FITNESS TRAINER PONTE VEDRA
BCH, FL
● GENERATED PROSPECTS FOR MEMBERSHIP THROUGH THE USE OF INSIDE AND OUTSIDE SALES
MARKETING.
● CONDUCTED GYM TOURS WITH PROSPECTIVE MEMBERS OFFERING INFORMATION ON CLUB
HISTORY, BACKGROUND, PHILOSOPHY, FACILITIES, STAFF AND POLICIES.
● MAINTAINED A THOROUGH KNOWLEDGE OF COMPANY POLICIES AND PROCEDURES AS THEY
PERTAINED TO GYM OPERATIONS
● DEMONSTRATE CRITICAL THINKING AND PROBLEM SOLVING SKILLS WITH CARE AND CONCERN FOR
THE POSITION AND THE CUSTOMER
● PROVIDED COMMUNITY AWARENESS AND DEVELOPED SOURCES FOR PROSPECTIVE MEMBERS THROUGH
CORPORATE EVENTS, HEALTH FAIRS, NON-PROFIT EVENTS, AND IN HOUSE PROMOTIONS.
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