Customer Service Representative
Resume:
Shamika Hooper
Hawthorne, CA
*************@*****.*** - 323-***-****
* ***** ** ******** ******* skills. Computer Microsoft word, experience in a high call volume, assist customer
needs in the in call center environment.
WORK EXPERIENCE
Customer Service Representative
Automobile of Southern California - Long Beach, CA - July 2011 to Present
Responsibilities
● Customer service skill inbound and outbound call center handling account making payment making change
to account email usage word and Microsoft sitting a long period Internet access
● Recognize and diffuse escalated member situations in a patient, professional and courteous manner. ●
Provide effective and timely resolution of a range of member inquiries, placing appropriate levels of
urgency on each contact
Skills Used
Microsoft Word, Outlook, and Internet
Customer Service Representative
Bally Total Fitness - Norwalk, CA - January 2008 to May 2011
Responsibilities
Customer service skills in a high call volume of inbound and outbound calls
Resolution of member concerns, account research, handling billing concerns, member retention
Collecting on past due memberships
Re-Motivating members to continue their health and fitness goals
Completion of any corresponding paperwork, while following all regulations of Bally Total Fitness as required.
Skills Used
Microsoft Word, Outlook, Internet
Customer Service Representative
ATT Mobility - Anaheim Hills, CA - January 2006 to December 2007
Responsibilities
Answer a high call volume of incoming support calls, billing concerns,and provisioning support for the wireless
voice and data networks.
Troubleshooting and problem solving to ensure customer needs are met with wireless voice and data.
Able to service customers in a timely and professional manner, and Promote and sell the company’s products
and services
Skills Used
Outlook, Internet
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