Customer Service Insurance

Kimberly N. Jones

**** *. ******* #***

Conroe, TX 77301

281-***-****

**********@*****.***

Objective

To secure and obtain a position as a Certified Pharmacy Technician with a growing company where my

experience and hard work can assist with financial and customer growth for the company.

Professional Skills

• Extensive knowledge of medication, medical terminology, and HIPPA Privacy Laws

• Drug classification and Safety

• Medicaid, Medicare and Insurance claims processing

• Aseptic Technique, and Compounding knowledge

• Pharmaceutical Calculations

• Proficient in Microsoft Word, Excel, and Power point

• Proficient in AS400, SAP, PYXIS, Citrix, OSRX, Script med, IDX, DPAS and ESD Pharmacy

programs

Education

Texas Southern University 2006-2011

• Pharmacy

• 3.0 GPA

Northwestern State University 1998-2000

• Early Childhood University

• 2.7 GPA

Experience

AcariaHealth Pharmacy, Insurance Verification (March 2013- Current)

• Insurance Verification for Medical and Pharmacy Claims

• Customer Service

• Call Center Environment

• Calling Medicare, Medicare, and Private Insurance to obtain benefit information

• Coordinating with patients regarding their insurance coverage

• Assisting low income patients with obtaining financial assistance for high copays

• 40 hours per week

Amerisource Bergen, Customer Care Rep II (Jan 2011-Aug 2011, Jul 2012-Nov 2012)

• Data Entry

• First Contact for VIP clients

• Ordering pharmaceutical supplies and locating replacement medication for back-ordered, and

discontinued products

• Multi-Tasking

• Customer Service

• Call Center Environment

• 40+ hours per week

USBioservices an Amerisource Bergen Specialty Co, Pharmacy Care Coordinator (Aug 2011-July

2012)

• Assisted with MS and GH patients and caregivers with ordering medication

• Record keeping of patient clinical and medication changes, side-effects and drug interactions

• Insurance Verification

• Assisted low income patients with obtaining Patient Assistance

• Primary contact for all VA Reps and Patients

• Call Center Environment

• 40+ hours per week

Beechnut RX, Sr. Certified Pharmacy Technician (Dec 2009-Nov 2010)

• Supervised 5 Pharmacy Technicians/ New Hire Pharmacy Tech Trainer

• Loading automated medication dispensing machine.

• Hospital like setting

• Assisted the owner with record keeping techniques and procedures, inventory and payroll

• Aseptic technique for sterile products, hazardous materials, and compounding

• 40+ hours per week

Coventry Healthcare, Prior Authorization Rep (Nov 2008-Dec 2009)

• Approved or Denied medication coverage based on a guided criteria

• Multi-Tasking

• Call Center Environment

• Customer Service

• Assisted with medication alternatives if medication was denied

• 40+ hours per week

Walgreens, Pharmacy Technician (Feb 2003-Nov 2008)

• Prescription processing/ Compounding

• Medication inventory Management

• PYXIS machine management

• Maintained up to date pharmacy records

• Assisted the Pharmacist with basic pharmacy needs

• 40+ per week

Licenses

• Pharmacy Technician Certification – 320************ (Current)

• Texas State Board of Pharmacy – 132712(Current as Kimberly Davis)

References available upon request

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