Customer Service Manager

***** ** ** **

Bryan, OH *****

Cell: 419-***-****

acd2v6@r.postjobfree.com

QUALIFICATIONS

Expert experience in web design and development using PHP, HTML, XHTML and

CSS, some use of JavaScript, experience working with SQL databases and

scripts, Proficient understanding of Web Security, best practices and

concepts. Excellent graphic design skills. Online portfolio which includes

current website clients www.scottdeanonline.com .

Daily duties include network fixes, server, patch panel, switch work, Also

work with audio and video equipment. Track inventory for company. Currently

working on A+ Certification.

Experienced Recruiter, Safety Director, HR and Warehouse Manager. Superior

analytical skills applied to shipping and receiving, driver retention,

recruitment, loss/accident prevention and safety awareness. Excellent

communicator with proven leadership in training employees and conducting

presentations.

PROFESSIONAL EXPERIENCE

IT Help Desk Technician

> Build, repair and re-load company computers.

> Run and install CAT5 and CAT6 cable.

> Support End-users.

Systems Analyst

> Working in a team setting created and tested company HR application

program using PHP, HTML, CSS and SQL server database. Experienced in

graphic design using Adobe Photoshop and Gimp.

> Designed several websites using HTML, CSS, PHP and Jquery as well as

CMS including Wordpress and Joomla.

> Creation of business demo dashboards using Qlikview software.

> Designed several company logos and websites for local businesses and

inter-office projects.

Management

> Manage day to day operations of the Safety and Recruiting Departments.

> Managed between 1 to 10 employees.

> Superior customer service skills.

> Manage all inventory and cycle counts including JIT and FIFO.

EMPLOYMENT HISTORY

THE RIDGE PROJECT, MCClure, OH 8/2013-

Present

Help Desk Technician

PEOPLEWORKS LLC., Bryan, Ohio

9/2012-8/2013

Administrator

RURALOGIC INC., Bryan, Ohio

6/2011-5/2012

Systems Analyst

EVANS TRUCKING, Butler, Indiana 4/2010-8/2010

Manager, Director of Recruiting

BRYAN TRUCK LINE INC., Montpelier, Ohio 9/2005-

4/2010

Director of Safety/Recruiter/HR Manager

US ARMY, Ft Belvoir, VA 5/1984-

12/1986

12C Combat Engineer, Bridge Boat Operator

EDUCATION/TRAINING

BRYAN HIGH SCHOOL, Bryan, Ohio

Graduate, General Studies, 1980-1983

PENN FOSTER CAREER SCHOOL, Online

Graduate, Wildlife/Forestry Conservation, 2009-2010

NORTHWEST STATE COMMUNTIY COLLEGE, Archbold, Ohio

Certification, Database Programming, ICDL Certified, 2011

SCOTT L. DEAN

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