Customer Service Project Manager
Resume:
Productive, resourceful and solution oriented professional with solid
business and Information Technology skills. Positive attitude, mentorship
behaviors, effective communication, solid time management skills, objective
listening skills and eager to learn new things. Desiring a Human
Resources/IT position. Technically proficient user of business software
including SAP, Microsoft Office, web and database applications.
Areas of Expertise or
Education
? Pre-employment screening ? Conflict
Management/Resolution ? Event Planning/Coordination
? Recruiting/Employee Selection ? Analytical Problem
Solver ? Process/Data Analysis
? Labor Relations/Negotiation ? Training/Development
? Leadership Qualities
? Performance Management ? Information Technology
? Mentorship Behaviors
Education
? BS - Human Resources Management - Upper Iowa University - Waterloo, IA
2007
? Diploma - General Education - East High School - Waterloo, IA
1997
Career
Progression
Monsanto Company/Kruger Seed, Cedar Falls, IA
2008 to Present
Customer Operations Specialist/Safety Lead
Manage operations, reporting, and sales activities within a geographic
territory containing eight District Sales Managers and 100 Seed Dealers.
Effectively facilitate seed deliveries. Assist dealers and DSM's with order
management. Counsel dealers and DSM's through the order to cash process.
Maintain safety regulations.
Key Contributions:
V Continuous Process Improvement.
V Lean six sigma event participation.
V Training and development.
V Strong data analysis to benefit the knowledge and tools for my
team.
V Building long term customer relationships.
V Immediate execution of on the spot demands in a fast paced
environment.
V Participation with employee selection process.
V Created dress code and building map.
V Participation and documentation of holiday schedule and vacation
policy.
V Organize and lead training sessions for dealers and DSM's.
V Ad hoc report building using Excel and Access.
V Computer, database, web-based application support internal and
external.
V Standard operating procedure development and documentation.
Career Progression (Continued)
CUNA Mutual Group (Kelly Services), Waverly, IA 2006
to 2008
Insurance company that provides a variety of financial resources to credit
union members including life insurance, accidental death & dismemberment
policies and annuities. Originally established in 1935.
Customer Service Representative
Provide quality customer service and resolution to credit union members
with questions regarding AD&D/Life insurance
policies, transactions or billing.
Key Contributions:
V Assertively assist customer and provide a solution 100% of the
time.
V Share new information cohesively with team members to support
the business.
V Operated at 100% of goal to continuously up sell/cross sell
products to customers.
V Effectively process and record data/reports.
V Maintain customer retention and loyalty with approachable
solutions.
Windor, Inc., Waterloo, IA 2004 to 2006
Manufacturer of commercial and residential windows and doors. Originally
established in 1967.
Customer Service Representative/Billing Clerk
Solely accountable for order processing, back order and shipping
reconciliation. Assisted with Accounts Receivable activities
including preparation and mailing of invoices upon production order
status. Provided smart selling and quotes to customers.
Key Contributions:
V Administered, planned and coordinated the Employee Involvement
Committee events, promotions, activities and employee
suggestions.
V Successfully provided solution selling and accurate bidding for
customer quotes.
V Cohesively communicated with production/shipping departments for
order processing and back order status.
V Accurately recorded data and reports for accounts receivable
duties.
V Recognized with a certificate for completion of an industry
Millwork Course to be more effective with my role.
Powers Manufacturing, Waterloo, IA 1997 to
2003
Manufacturer of athletic apparel for a variety of top end name brand
retailers.
Screen Printer/Inspector (1997-1999) Inspector/Union Steward (2001-2003)
Inspected all material from screen printing process for quality
control enforcement. Department stewardship of union
contract to ensure equity and compliance. Worked on production line
screen printing.
Key Contributions:
V Securely implemented processes to improve quality control by
65%.
V Recruited to take on special project work in need of detailed
touch ups.
V Actively cross trained to help in production when ever needed.
V Instrumental in contract negotiations for union contract
resolution.
Professional
References
Degin Muehling
Project Manager
Ferson Design
Lori Gutknecht
Customer Service
Garden of Memories
Tom Bedard
Field Service
Omega Cabinets
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