Customer Service Sales

TELLY S. HYDE

**** **** ***. ***

Pascagoula, MS 39581

Cell: 228-***-****

********@*****.***

Qualifications:

Strong team and employee developer with commended retail supervisory experience.

Display a customer-centered philosophy and train employees to achieve the same mindset

which increases sales. Devise creative cost-cutting methods while maintaining inventory

levels. Skilled in performing administrative tasks which help a company operate

smoothly and increase productivity. Areas of expertise include:

Customer Service/ ISP/ Store Processor/ POS terminals/ Inventory Control/ Creative

Merchandising/ Organization Methods/ Loss Prevention/ Sales Forecasting/ Cash

Summary/ Receiving report/ ordering

Leadership History:

Chevron Convenience Store, Moss Point, MS / CERTIFIED STORE MANAGER 2009-

2013

Maintain a positive and professional customer service-oriented attitude while supervising

the store and developing employees to achieve company goals. Effectively communicate

with, motivate, and train co-workers to strengthen the team dynamic and achieve

optimum levels of service. Oversee merchandise levels and maintain standards for the

store’s appearance. Ensure full compliance to loss prevention policies and maintain floor

awareness to minimize external shrinkage. Complete cash summaries and receiving

reports. Control books and make cash deposits, scheduled, trained, and supervised up to 3

employees. Organize back room and shelf sequence. Process order using data from the in-

store (ISP) and perform forecasting to boost sales.

Results:

* Decreased daily merchandise loss and minimized shrinkage through careful

monitoring.

* Boosted sales by implementing strong merchandising skill to create product

displays.

* Saved costs by researching and buying in bulk when possible.

* Promoted from sales associate; selected for management position based on

demonstrated initiative and positive attitude.

EDUCATION:

[ Pascagoula High School] [Pascagoula, MS] [1994-1995]

* Diploma

[Mississippi Gulf Coast Community college] [Gautier, MS]

* Still Enroll

* Business Management & Marketing

TECHNICAL SKILLS:

Advanced Management Skills, Communication Skill for Business

Success, MS Office, Word, Access, Excel, and PowerPoint

Contact this candidate