Customer Service Manager

[CHERIE B. LIVELY]

[**** CARMEN BLVD UNIT **** LAS VEGAS, NV 89108] [760-***-****]

[************@*****.***]

Objective I AM SEEKING AN EMPLOYMENT OPPORTUNITY TO DEVELOPE IN

REFINEMENT OF THE KNOWLEDGE AND SKILLS I ALREADY POSSESS.

Experience

ORDER PROCESSER- SMX STAFFING

[2013-2014] [SMX STAFFING] [SAN

BERNARDINO, CA]

ENSURING THECORRECT ITEM

QUANTITIES, PROCESSING ORDERS,

RF SCANNER TO VERIFY ITEMS AND ORDERS, BREAKING SHIPPMENT,

RESTOCKING ITEMS,

CUSTOMER SERVICE REPERSENTATIVE - CHECK `N GO

[2012-2013] [CHECK `N GO] [ADELANTO, CA]

KNOWLEDGE OF PAYDAY ADVANCE, LOAN PROCESSING, TRACKING

CUSTOMER ACCOUNT INFORMATION, CASH HANDLING, BANK

DEPOSIT, OVERSEEING THE STORE. COLLECTION, MARKETING,

WESTERN UNION CHECK CASHING FAXING MULTI PHONE LINES

ASSISTANT MANAGER- CIRCLE K STORES

[2010-2011] [CIRCLE K STORES] [ADELANTO, CA]

LEADING A FULL STAFF. CASHIERS, CLEANING DUITES, CUSTOMER

SERVICE, GAS METER READING, STOCKING, ORDER PROCESSING

DAILY OPENING AND CLOSING SHIFT,

OFFICE MANAGER- JACKSON HEWITT

TAXES

[2008-2010] [JACKSON HEWITT TAXES],

[Washington, D.C.]

MY DUTIES INCLUDES LITTLE SUPERVISION, CUSTOMER SERVICE

ANSWERING PHONES, VERIFYING DOCUMENTS CASHING CHECKS,

RECEIVING OF SUPPLIES, ORDERING SUPPLIES, TRACKING CUSTOMER

ACCOUNT INFORMATION, USING DATA ENTRY COMPUTER PROCESS

USING FED LOG.

ORDER PROCESSER-MERVYNS DISTRIBUTION CENTER

[2007-2007] [MERVYNS DISTRIBUTION CENTER], [ONTARIO, CA]

ORDER PROCESSING, BREAKPACK, VERIFYING RECEIPT DOCUMENTS

AGAINST DUE-IN RECORDS, ENSURING THE CORRECT ITEM

QUANTITIES, DISPOSITION INSTRUCTIONS FOR OVERAGES AND

INCORRECT ITEMS AS REQUIRED (SOP) STANDARD OPERATION

PROCEDURES.

ASSISTANT MANAGER-INSTANT CASH

[2006-2007] [INSTANT CASH],

[HESPERIA, CA]

KNOWLEDGE OF PAYDAY ADVANCE, LOAN PROCESSING, TRACKING

CUSTOMER ACCOUNT INFORMATION, CASH HANDLING BANK DEPOSIT,

OVERSEEING THE STORE.

CUSTOMER SERVICE REPERSENTATIVE-

WET SEAL

[2003-2006] [WET SEAL], [VICTORVILLE, CA]

Answer customer questions, Balance cash register, Compute

and record totals of transactions, Greet, Customers,

Maintain clean and orderly checkout area, Operate A cash

register, Process merchandise returns and exchanges,

PROVIDE Customer Service Receive and disburse money,

Resolve customer complaints Sell products or Services,

Stock sales floor, Reset store, FITTING ROOM.

Education

1999-2003 VICTOR VALLEY HIGHSCHOOL - DIPLOMA

STRENGTHS

COMMUNICATION: COMMUNICATE WELL WHEN SPEAKING AND WRITING:

ABLE TO ACT AS LIASION BETWEEN DIFFERENT

PERSONALITY TYPES RESPONSIBILITY: ACCUSTOMED TO BEING IN

POSITIONS OF RESPONSIBILITY; SELF-MOTIVATED AND WILLING TO SET

GOALS AND WORK TO ACHIEVE THEM.

References References are available on request.

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