Customer Service Sales

Michael Pringle

Sales and Customer service Specialist

Las Vegas, NV

******************@*****.*** - 702-***-****

To acquire a position with a stable company where I can excel in my sales and customer service skills.

WORK EXPERIENCE

Retention Representative

Cox Communications - June 2011 to July 2013

I provided new services and saved existing customers in a professional manner. I helped customers make an

informed decision on what is the best possible service for cable, internet, and phone service. I assisted with

the collection process for clients that were past due. I also provided technical support to assist with clients

that were having trouble with their service. I was one of the top representatives in the company. I was often

number one, but never dropped out of the top five representatives for the company.

Retention Representative

Clearwire - January 2010 to June 2011

I performed sales, technical support, billing assistance, and customer service in a call center environment. I

was one of the top performers, and assisted with training new representatives. I answered calls with a good

handle time, performed callbacks and was always 150 percent or more over my sales quota.

Sales Lead/Event Manager

Akal Systems - August 2007 to December 2009

I was employed as sales lead/event manager supervising a workforce of 320 employees during our event

seasons and off peak 60 employees. I maintained excellent customer service and exceeded our monthly goals

consistently.

Fitting Tech

SimplexGrinnell - August 2005 to August 2007

I installed sprinkler systems while learning the operations of the shipping and receiving department where we

handled customers' orders. I obtained great customer service skills and gave referrals to the sales department

for upgrades for new and existing customers.

Missile Technician

US Navy - July 2001 to July 2005

I operated maintained and repaired missiles and gun systems on US Naval ships. I managed a crew of 12

sailors while providing excellent customer service. I performed data entry and filing.

ADDITIONAL INFORMATION

Skills: Typing, Data entry, filing, all windows based programs, 10 key by touch

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