Customer Service Administrative Assistant
Resume:
Barbara Ann Wilson
Selden New York 11784
*******@*********.***
SUMMARY
Well organized, detail oriented and competent receptionist capable of handling a heavy volume of calls
and visitors while maintaining emphasis on a high standard of customer service. Punctual, reliable and
flexible individual or team member able to multi task and prioritize utilizing exceptional communication
skills and clerical abilities using standard office equipment, basic math calculations and accurate money
management skills.
PROFESSIONAL EXPERIENCE
COTGREAVE INSURANCE & CAPITAL SOLUTIONS INC, Ronkonkoma New York 2011-2014
Front Desk Receptionist/Administrative Assistant
• Coordinated all communications; phone calls, voice mail and visitors, determined nature of
business, forwarded to appropriate personnel always ensuring customer confidentiality.
• Performed clerical functions: opening and scanning of daily mail, typing correspondence, data
entry, faxing, photocopying, collating, filing, mass mailings, UPS & Fed Ex, ordering, receiving
and inventorying office supplies. Maintained a neat professional welcoming office atmosphere.
• Streamlined daily mail process by 25% eliminating redundant handling. Implemented 33% cost
reduction by ordering all office supplies in bulk quantities & eliminating monthly shipping fees.
• Knowledgeable in Microsoft Word, Excel, Outlook.
ACJ COMMUNICATIONS INC., Amityville, New York 2001-2010
Media Mailer Subcontractor
• Manually collated and applied 6000 mailing labels for weekly media publications.
JOHN T MATHER MEMORIAL HOSPITAL, Port Jefferson, New York Jan – Dec 2007
Telephone Console Operator
• Controlled multi-line computerized switchboard, answering & forwarding all calls to staff and
patients. Rapidly responded to five alarm systems maintaining hospital safety and security.
EDUCATION
West Babylon Senior High School
Regents Diploma in Business
Suffolk County Community College - Business Credits
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