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Customer Service Training

Location:
United States
Posted:
May 09, 2014

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Resume:

MARY P. BARROWMAN

**** ****** ******

Morehead City, N.C. 28557

Phone: 1-252-***-****

Email: acd2eo@r.postjobfree.com

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WORK HISTORY

May 2002 Lead Pharmacy tech and shift supervisor a

to CVS Pharmacy

Apr 2014 N.C.

supervised operations of store and made sure staff

followed all policy and procedures and coach and

counseled them if they did not, all aspects of

customer service, customer complaints, unload trucks,

checked in vendors, stocked shelfs, planograms, and

resets. knowledge of register, computers, fax

machine, and other office equipment, made staffing

schedules, ordered store for weds trucks, scanned out

of stocks, inventory control and mgr controlled

expenses,

greet customers, gather customer information, verify

meds are in stock, perform data entry for every

script, insurance adjudication reviews, resolve 3rd

party issues for all scripts, complete all pharmacy

computer activities in a timely and accurate manner,

answered 8 phone lines and directs calls accordingly,

enters complete and accurate information into the

pharmacy computer system for every prescriptions,

accurately retrieves drug and prepares prescription,

completes pre-quality check before passing script to

pharmacist, contacts customer with all script

problems /issues, has rx ready for customer when

promised, assist technicians and pharmacy service

associates with training and problems, place orders

from outside vendors,checks in pharmacy orders and

completes related documentations correctly, restocks

inventory thru ordering weekly, orders all supplies

for pharmacy, processes return to stocks, supports

pharmacist in overall inventory management, delegates

tasks, performs all activities dealing with drug

recalls, inventories, logs all invoices and returns,

makes all pharmacy schedules, adheres to all company

policies and procedures

.detail oriented

.completed pharmacy leadership program

ordered for pharmacy and front store merchandise

worked closely with pharmacist

develops staff

schedules staff

inventory prep

performs data entry for all scripts

complete accurate information in computer

Answered 8 phone lines and directed accordingly,

dealt with customer complaints and dealt with until

customer was happy.

During my time at CVS I have been a cashier,

pharmacy trainer, store manager and lead tech.

Supervised over 20 people, front store and pharmacy

staff. Managed 2 schedules for 2 weeks. Performed all

register activities. and counted down daily

stocked shelves, pulled out dates, rotated stock,

phanogram's, dealt with all over stock, performed all

cycle counts, ordering

Apr 1997 cashier, stock clerk

to Carteret County ABC Board

Feb 2002 Beaufort, NC

greet customers, entered merchandise in computer, ran

register, re stocked shelves, dealt with customer

complaints, straightened shelves, counted down

registers, controlled inventory,

Jun 1992 certified nursing assistant and scheduler

to Tarheel Home Health

Aug 1997 Morehead City, N.C.

scheduled over 30 nursing assistants for home visits

daily, filed patient information, visited patients

homes to take reports of nursing assistant and lpn

coming to their homes, put all patient information

in computers daily, answered 11 phones and redirected

them to proper individuals through out company

EDUCATION

Jul 2003 Pharmacy Technician Certification Board

to nationally certified pharmacy technician

present

Jul 2002 CVS Pharmacy

to NC

Apr 2014 On The Job Training

inventory specialist training

shift supervisor b training

shift supervisor A training

store management training

pharmacy associate training

pharmacy technician training

pharmacy leadership training

Aug 1983 west Carteret high school

to morehead city, n.c. 28557

Jun 1987 general studies

SOFTWARE/SYSTEM SKILLS

Microsoft word

Microsoft xp

Microsoft vista

Microsoft me

types quickly and accurate

REFERENCES

Personal references.

1) Elaine Harr 1-252-***-****

2) Amanda Abell 1-252-***-****

3) David Harr 1-252-***-****

4) Leticia Gillikin 1-252-***-****

personal and professional references.

1)Ashley Matthews 1-724-***-****

2)Mary Hedges 1-252-***-****

3)Shantiavia Godette 1-252-***-****

4)Kate Sargent 1-252-***-****



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