Project Manager Sales
Resume:
NAEEMAH STEWARD
Email: *********@*****.***
*** ****** **** **. #*** Allen, TX 75013
EDUCATION
MBA in Project Management- Southern New Hampshire University
Bachelor’s Degree, Computer Science- University of Central Oklahoma
PROFESSIONAL SUMMARY
• A professional Business Analyst with 8 + years of experience in Business Process Analysis/Modeling, 7 + years of working in the financial industry
• Business Requirement Gathering, Database Design, Development of web based and client server application Skilled in analyzing and streamlining internal business processes and improving overall quality managing cross functional teams and administering projects
• Gathered the customer requirements, and documented them to define the system functional requirements
• Used Rational Unified Process (RUP) for streamlining the teams’ development activities
• Reviewed user requirements, document and converted them into business requirements using Rational Requisite Pro
• Performed GAP Analysis, conducted walkthroughs and acted as a liaison between the business users, stakeholders and the team to perform the requirements, quality and risk analysis
• Chaired JAD sessions and appropriate members of the team/management, QA and development leads and other subject matter experts
• Conducted project Demo and arranged meetings (JAR sessions) with clients to gather additional requirements
• Created Use Case diagrams using UML ( Enterprise Architect & Microsoft Visio)
• Provide reports/presentations, as needed to report progress and project completion goals. Worked extensively as a technical writer as a SME (Subject Matter Expert) during a project
• Interact regularly with the Software Architect, Development lead, Database Designer and System Administrators to meet the deadlines of project milestones
• Highly motivated team leader with excellent communication, presentation, self-organizing and inter-personal skills, always willing to work on challenging and cross platform environments
• Extensive documentation skills for use in standardization of testing and programming procedures and guidelines
• Technical Writing experience, writing user guides online help fines and technical reference manuals for various projects
PROFESSIONAL SKILLS
• Business Analyst Tools: Rational Rose, Rational Requisite PRO, MS Visio, HQ Quality Center, Remedy
• Application packages: MS Project, MS office (MS Word, MS Excel, MS Power-point), Toad (BI tool)Crystal Reports
• Software QA: Test Plan, Test Case, Testing methodologies based on SDLC (UAT and Unit testing)
• Operating Systems: Mainframes (TSO/MVS,CMS) Windows Network, UNIX
• Languages: .Net, SQL, Java (can write SQL code worked with DEV to understand .net & java code in order to translate requirements for design documents)
• Databases: MS Access, SQL server, Oracle (used for data analysis based projects & requirements & QA testing)
• Browsers: Internet Explorer, Google Chrome, Mozilla, Firefox
• Methodologies: SDLC, Waterfall, Rational Unified Process, UML, JAD/ JAR Sessions, Six Sigma (DMAIC), Risk Management and Risk Analysis
PROFESSIONAL EXPERIENCE
Copart Corporation – TSS (technology Solution Services) Dept. March 2013 to Present
Sr. Business Analyst
Copart sells more than one million vehicles each year through VB2, our patented two-stage internet sales technology. Members all over the world have come to Copart because of their extensive inventory with more than 50,000 vehicles available for bidding each day from members by the means of interactive internet web applications that are available for members & sellers both to participate in the auction sales process on both mobiles devices iPhone, iPad and website based applications.
• Responsible for translating business requirements into functional requirements that are clear and concise and details for developers and QA to use to create both new and enhanced Web based & mobile applications for multiple products.
• Mentoring to other BA’s and working closely with Project managers, The Senior IT mgmt., Stakeholders (marketing) and Developers on projects.
• Worked on various web based applications & enhancement projects to generate more business revenue for the company and improve the overall user experience.
• Involved in high profile projects for both external & internal clients. We practiced a hybrid of AGILE & SDLC methodology. This means that requirements process practiced was AGILE using scrum sessions and re-useable code while using standard SDLC documentation best practices in Use Case- user stories.
• Tools used during projects were Microsoft office professional suite MS Word templates for SDLC documentation for functional requirements, MS Excel for data definition Mapping documentation, SharePoint for posting shared project documentation and supporting artifacts, MS Visio for creating process flow charts, and used AS/400 emulator (RUMBA) in order to view an AS/400 application called CAS to use in order to gather requirements. Utilized wire framing using Snag-it applications.
ARGO Data Corporation –Consumer Direct Lending May 2012 to March 2013
Project Manager/Business Analyst II
For more than 30 years, ARGO has been a leading provider of technology-based business solutions to major banks, regional banks, credit unions, and credit aggregators, as well as credit originators and processors. With unmatched implementation, performance, and ongoing user support, ARGO solutions for Lending, Marketing, Sales & Customer Management, and Teller Payments use industry best practices to help institutions achieve their strategic goals.
• Responsible for Project Management process improvement, Requirements gathering, mentoring to other BA’s and working closely with Project manager and developers on projects
• Worked on various Consumer direct Foundations banking application enhancements to accommodate small business banking transactions for loans for the entire lending cycle origination thru booking stage.
• Involved in high profile projects for external clients. We practiced SDLC methodology.
• Tools used during projects were Microsoft office professional suite, remedy for SDLC production projects in propitiatory software programing and .net technology. Utilized wire framing using MS Visio and –snag-it and Balsamic software applications.
Fannie Mae –National Servicing Organization Department Jul 2011 to April 2012
Project Manager/Business Analyst
Mission is to provide funding to the housing market, helps families and communities, and creates value –committed to doing even more. The NSO department is an MIS department that controls reporting and projects to support the servicing of loans of borrowers and the banks that service the loans
• Responsible for Project Management process improvement, Requirements gathering, mentoring to other BA’s and working closely with Project manager and developers on projects
• Utilized BI tools such as Cognos and Tibco Spotfire, and data mining, for analytics dashboards. SSIS packages for data integration.
• Involved in high profile projects for dashboards that analyze modification programs and repayment and forbearance process along with DIL and Third party sales for the credit/finance business stakeholders which involved frequent domestic travel to DC office. SDLC methodology.
• Tools used during projects were Microsoft office professional suite, remedy for SDLC production projects in a SAS environment
Citigroup/REL Data Management Dept. Dec 2010 to Jun 2011
Business Analyst (Contract)
Real-estate Lending group for CitiMortgage (CMI). The Data Management team is responsible for managing Data standards and quality across to board for cross functional teams in Risk, Decision Management, Global operations, Foreclosure, Portfolio MIS analytics, Finance and Default Mortgage
• Responsible for managing and updating SharePoint Data Governance website
• Responsible for gathering requirements, data mining for data quality checks, Compliance and regulatory reporting process work, test plans for QA and Business requirements gathering
• Project goal through the process of mapping systems into the master model, also develop a set of data standards that drive data quality
• BI tools are MS SQL, MS Excel and Crystal reports for data mining and data analysis.
• Worked with Oracle SQL 10 plus, Teradata, MS Visio, MS PowerPoint, MS Office, Live meeting, MS Excel
• Used SDLC life cycle project as standard methodology.
Legacy Wachovia/Wells Fargo Corp Jan 2010 to Nov 2010
Project Manager/Business Analyst (Contract)
Loan Securitization Technology department. Responsible for supporting loan origination and collateral management for mortgage and home equity loans and accounts and programs
• Responsible for identifying business requirements and translating business needs into moderately complex database-related analyses and projects for a department or functional area
• Responsible for completing process analysis, evaluations, and implementation of process improvements
• For working multiple projects and reporting analysis used MS SQL, MS Access and Crystal reports in order to complete research SQL and Oracle queries for reporting and analysis on a Daily basis and monthly basis and Ad Hoc as needed projects. For analysis and reporting.
• Provided quality assurance unit and functional testing on application enhancements to a database driving web application called Ultra
• Process reviews varied in nature and impacted multiple business units across Wells Fargo
• Acted as liaison to the Securitization reporting and loan collateral management mortgage department business lines to ensure new products, services and technological developments are compatible with current processes and designs
• Redesigned process workflows in MS Visio application as necessary to adapt to product, service or technology changes, QA test plans. Worked in VB, Java, ASP environment
Citigroup Corp Mar 2007 to Sep 2009
Project Mgr. /Business Analyst
Operations and Client Service provides transaction support and processing for all business segments within the Commercial Business Group (CBG), as well as supporting CBG and North America Operations and Technology’s (NAO&T) strategic goals and objectives
• Worked as the Business Analyst responsible for working multiple projects and reporting analysis using MS SQL and data warehousing and metrics reporting on a daily basis and monthly basis, Ad Hoc as needed projects
• Worked with Senior Management in identifying critical business issues, planning performance improvement projects & manage the development & implementation of such projects
• Developed effective processes/strategies that moved business results, creating a net benefit when implemented
• Effective presentation of business information that results in individual/group consensus and/or decision. Able to bridge the gap between technical processes of the line Operations & condensing it to core issues & solutions for management
• Led cross functional teams in re-engineering, optimization & performance improvement projects within Operations. Effective & timely communication of strategic & operational processes & strategies with Director that drives decision making
• Analyzed all regional, national and industry MIS on a daily, monthly and/or quarterly basis
• Understand & challenge the various process groups’ strategies and created test plans. BI tools used were SQL and MS Excel for data analysis.
Wells Fargo Sep 2006 to Jan 2007
The largest financial institution headquartered in the western U.S. We span all of North America. Our stock market value exceeds $100 billion. Forbes ranks us as the world’s 25th leading company based on a composite of sales, assets, profits and market value
• Worked as the Business Analyst responsible for working multiple projects with a timeline from 1 – 3 months. Projects consist of various enhancements to existing web applications
Gift card vault registry project which involved improving the process by adding to the Team member Web Portal and option to display all of the incoming orders that arrive at the branching centers, the problem exists because there was no prior process to track orders of the cards
Year End Summary 2006 projects that involved automating a reporting system for the Head of marketing that advertises to 700,000 customers
Pay Card Metric Reporting system that involves creating a web site to replace an old system I helped create SQL queries in order to assist my team DBA
Finally the vendor file conversion project that involved organizing the processes and creating a FTP connection to switch from one vendor to another for the Credit Card Defense Business for our Marketing department
• Involved in constant communication and interaction with the clients in order to fine tune business requirements
• Responsible for the definition and the scope of the business requirements for the application developed
• Responsible for the documentation of the various modules that were involved in the business process. BI tools used on this project are MS SQL for data analysis to validate requirements.
• Gathered business requirements and converted them into functional requirement specification and user specification
• Interacted with the Business users to convert requirements documents into Business System Design documents and Technical Specifications for the Development Team
• Analyzed the business requirements documents, Activity, Deployment Diagrams, Data modeling, written in MS Visio 2003. Use Cases to develop functional and detail design specification of the application
• Conducted regular walk through with developers and testers
• Acted as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems using SDLC
Computer Science Corporation Jun 2002 to Sep 2006
Business Analyst
CSC is organized in business units representing vertical industry groups, horizontal lines of service and geographies. CSC's Consulting Group focuses on five key industries to provide clients with deep business expertise specific to each segment Aerospace and Defense Industry Expertise, Consumer Products Industry Expertise, Federal Sector Industry Expertise, Financial Services Industry Expertise and Health Services Industry Expertise
• Duties included working on engagement projects that entailed gathering requirements from contract and companies that have hired CSC for services
Microsoft Corporation 1999 to 2000
One of the largest Software corporations that provide platform Products and Services Division, including the Windows Client Group, Server and Tools Group, and MSN Group
• Helpdesk analyst/ customer support
• Project included supporting Windows operating system 2000 and MS Word application support
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