Roy Volz

**** ******* **.

Elk Grove, CA *****

Cell: 916-***-****

Email: acd2e7@r.postjobfree.com

PROFESSIONAL SUMMARY:

IT Professional in Software Quality Assurance Analyst with over 19 yrs. of

experience as an Automated, Performance, and Manual Tester within different

domains such as Billing, Embedded Systems, and E-commerce. Has developed

particular expertise in designing and implementing Automated and Manual

Testing Methodologies for Web Based and Client server applications. Has

performed multiple testing such as Functional, Integration, Regression, and

GUI. Has a strong knowledge of the Software Development Life Cycle from

Requirement Analysis to User Acceptance Testing. Has been involved in Test

plans Development, Test Case Development, Test Designs, Test Specifications

and Test Strategies. Is an excellent team player and can interact

effectively with all levels of management and end users.

TECHNICAL OVERVIEW:

Operating Systems: MS Windows7, Vista/XP/2000/NT, MS-DOS

RDBMS Tools: ORACLE, Sybase, UNIX, DB4, MS ACCESS, MS Excel, My SQL

Languages: C, C++, C#, SQL, FORTRAN, Pascal, Assembler

Web Technologies: ASP.NET, XML

Networking & Protocols: TCP/IP, FTP

Testing Tools: HP Quality Center, Winrunner, Load Runner, TOAD, CORBA, HP

TDM, Test Planning, Test Execution, Test Script Development, Test Summary

Report

Defect Tracking Tools: HP Quality Center/Test Director

Hardware: Mainframe, DEC/VAX VMS, IBM AS/400, SQL Server, HP.

Others: SAP, Sharepoint, .NET, J2EE, Windows, AGILE, Web Sphere, PVCS

Tracker, Netscape, MS-Exchange, MS-Scheduler, Remedy, SQL Navigator,

MSSQL7, MS-Outlook, UltraEdit3.2, MS-Project, MKS, VPN.

Roy Volz

EXPERIENCE SUMMARY:

QA System Analyst

Oct 2012 to Feb 2014 GridSense West

Sacramento, CA

Worked on several projects including Local standalone, Web Based, and

Automated versions of the application. These applications included

Gridsense Local, Web based Gridsense Insite, SyncInsite using .NET. He was

involved in training production employees on all the applications and

systems. Responsible for the maintaining of the test Database.

Specific responsibilities: QA testing for the local, Web based, and

automated system called Grid Insite. Maintain DB for test

environment. Trained production personnel on test system

and applications.

Responsibilities:

. Analyzed System Requirement Document (SRD),Functional Requirement

Document and Technical Specification Documents

. Involved in setting up Test Environment, writing Test Plans, Test

Scripts, and Test Cases

. Performed System Testing, Integration, and Regression Testing for

Local version and automated version of applications.

. Used RedMine for gathering and maintaining the requirements and Bug

Tickets along with repository of documentation dealing with the Web

application.

. Performed End-to-End integrated testing.

. Maintained test environment DB.

. Performed object oriented and .NET testing.

. ?aintained Customer Beta test DB's,

. ?eam member in testing, debugging and reporting issues that arise in

the Web application.

Environment: SAP, SQL, Oracle, Agile

Deployment Liaison

June 2012 to Oct 2012 SCO/ Aristan,

Sacramento, CA

Worked to oversee the use of departmental readiness tools, monitor

departmental readiness in preparation for the Go-Live phase of each wave of

the project deployment schedule, assist Project staff and departments in

readiness activities and cutover tasks, and report on departmental

readiness for cut-over/implementation. Tasks to be performed by the

liaisons include, but are not limited to:

Specific responsibilities: Communications/OCM, HR Knowledge, SAP HCM

Knowledge, Prepare and deliver presentations

Responsibilities:

. Coordinating communications between the project and departments.

Roy Volz

. Assisting departments with the interpretation and application of

new/changing business processes and procedures.

. Assisting departments with information technology assessment and

modification recommendation.

. Assisting departments in identifying and assigning staff and security

roles.

. Assisting departments with enrollments for required training.

. Assisting with and performing departmental data collection and

cleansing.

. Monitoring progress of detailed cut over activities, including

verification of converted data.

. Providing post go-live departmental monitoring and support.

Environment: SAP, Agile

QA Software Tester

May 2011 to June 2012 EDD/Global Touchpoints,

Sacramento, CA

Worked on the UIMOD-CCR project for the Employment Development Department

planning, creating, writing, executing, and analyzing test scenarios of the

CCR Application. Participated in helping other team members with all

aspects of the project. Analyzed complex problem and developed solutions

that saved time and money in the planning and design of test scripts.

Specific responsibilities: Tester for the Customer Service portions of the

CCR Application.

Responsibilities:

. Analyzed System Requirement Document (SRD),Functional Requirement

Document and Technical Specification Documents

. Involved in setting up Test Environment, writing Test Plans, Test

Scripts, and Test Cases

. Performs manual testing on several requirements of the application

Environment: .NET, SQL Queries, Agile

Sr. System Analyst

Dec 2004 to June 2009 Verizon Business, Tulsa

OK

Worked on several projects including various Local applications that start

from order entry, provisioning, and billing. These applications included

Intradapro, TCOMS, Activation Manager, NOES, Casper, Automated Electronic

Orders using .NET. Responsible for training new employees on all the

applications, systems, and Databases used in the test environment.

Responsible for the maintaining of all test Databases.

Specific responsibilities: Lead tester for the local order entry system

called Intradapro. Maintain test DB's for three

environments. Train new hires on test systems, test

Databases, order entry applications, and provisioning

applications.

Roy Volz

Responsibilities:

. Analyzed System Requirement Document (SRD),Functional Requirement

Document and Technical Specification Documents

. Involved in setting up Test Environment, writing Test Plans, Test

Scripts, and Test Cases

. Performed System Testing, Integration, API, and Regression Testing for

different Local applications.

. Used Quality Center for gathering and maintaining the requirements for

the entire application

. Tested the IntradaPro order entry application and TCOMS circuit

engineering application.

. Configured I2C and C2C Local circuit types.

. Conducted manual tests on various Local order types such as LL1, STG,

and LT1.

. Performed the automation of test scenarios for Regression testing on

order entry application

Intradapro using Winrunner. This process involved specific

customer information, local voice products, directory assistance, and

feature inputs for creating orders. This was for each new release that

Verizon would implement every two months.

* Utilized Winrunner scripts to perform setup for test environment

database for each new release. This process involved SQL scripting and

field inputs for specific test environments.

. Utilized QTP to design, code, and maintain large data-driven scripts

to perform new order processing and existing order modification.

. Performed End-to-End integrated testing.

. Maintained test environment DB and data creation for all

releases.

. Performed object oriented and .NET testing.

. Lead tester for Ebonding orders and production support for

Ebonding

. Lead for maintaining test DB's, Casper, NOES, NRM.

. Lead for IntradaPro testing and instruction.

. Release Lead - April 2008

. Manage/supervised contract team members in testing, debugging and

reporting issues that arise in the fields.

. Develop and implement the architecture to automate the regression

testing for CAT Automotive products integration and reusability.

. Expertise in conducting back end testing using SQL Queries.

. Running batch reports, and analyzing the weekly transactions.

. Reported defects using Quality Center.

. Gathered test results and prepared test status reports.

Environment: .NET, SQL, SAP, Oracle, Agile

Systems Analyst

Oct 2002 to DEC 2004 Dollar Thrifty Automotive Group,

Tulsa OK

Created test environments for applications which were deployed on UNIX

backbone utilizing command line structure. The system used for the Change

Control management was MKS.

Specific responsibilities: Maintain library of 2500 executables and

workbooks in the car rental ordering system.

Responsibilities:

. Responsible for maintaining version control of 1000 programs and 2400

copybooks using MKS system.

. Responsible for project implementations and upgrades to car rental

ordering system.

. Developed automated testing of the programs in car rental computer

system.

. Responsible for creation of test environments for project releases.

Roy Volz

. Assisted in development of applications.

. Responsible for successful upgrade of change control systems.

Environment: Test Environments, Automated testing

Sr. Systems Analyst II

April 1999 to Jan 2002 Williams Communications,

Tulsa OK

Worked on several projects as test Lead, which including various Wholesale

applications that start from order entry, and billing. The application

being tested was called Network Strategies. Responsible for writing

automated test scripts for testing regression test cases. Trained direct

employees under him in QA testing.

Specific responsibilities: Over see the testing of the Order entry/Billing

system called Network Strategies.

Responsibilities:

. Test Lead for Network Strategies order entry/Billing systems.

. Conducted manual tests on various Wholesale order types.

. Lead Tester for PVCS.

. Performed End-to-End integrated testing.

. Manage/supervised/trained team members in testing, debugging and

reporting issues that arise in the fields.

. Tester for Calling Card Batch Utility.

. Involved in setting up Test Environment, writing Test Plans, Test

Scripts, and Test Cases

. Performed System Testing, Integration, API, and Regression Testing for

different Wholesale applications.

. Expertise in conducting back end testing using SQL Queries.

. Tester for Voice Billing System.

. Tester for Data taxing engine.

. Reported defects using Test Director.

. Gathered test results and prepared test status reports.

. Developed Level of Effort financials for releases.

Environment: Test Environment, API, SQL

Application Analyst

July 1998 to April 1999 MCI WorldCom, Tulsa OK

Worked on several projects including various Wholesale applications that

start from order entry, provisioning, and billing. These included Cherokee

Billing System, CFS, and PVCS

Specific responsibilities: Test the Cherokee Billing systems using manual

test and created automated test scripts for the Cherokee

Billing System.

Responsibilities:

* Lead tester for Cherokee Billing System version release.

* Maintained and constructed Test Databases using SQL (Sybase).

* Developed Perl scripts for maintaining test DB.

* Responsible for producing invoices of customers for final approval of

test cases.

Roy Volz

* Develop and executing automated test program for Cherokee Billing

System using Winrunner. Process involved command line inputs and DB

SQL scripting.

* Involved in setting up Test Environment, writing Test Plans, Test

Scripts, and Test Cases Performed System Testing,

Integration, API, Regression Testing for different Wholesale

applications.

* Expertise in conducting back end testing using SQL Queries.

* Reported defects using Test Director.

* Gathered test results and prepared test status reports.

Environment: SQL, Sybase, Perl, WinRunner, SQL Queries, Test Director

EDUCATION

Bachelor of Science, Excelsior College, Albany, NY

Associate in Science, Corning Community College, Corning, NY

TRAINING and CERTIFICATES

Quality Assurance Testing Certification - Williams Communications

Quality Education System - Gerber Coburn

International institute for Software testing - Certification in Software

Testing & Design, Software Inspections & Reviews, Software Test Automation

& Scripting techniques, managing the Software testing Process.

Batky & Howell- Certification in Advanced UNIX Tools, SQL Programming.

Test Training and Knowledge Transfer, Process Improvement Committee

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