Engineer Manager

Paul Bishop

Cell: 404-***-****

**** *** ***** ***** acd2dl@r.postjobfree.com

Home: 678-***-****

Douglasville. GA 30135

TELEPRESENCE AND CLOUD SERVICES ENGINEER

IP NETWORK CONSULTANT VIDEO COMMUNICATIONS MANAGER

Experienced IT professional with expertise in global communication solutions. Detail oriented individual, able to

multi task and manage multiple priorities. Excellent verbal and written skills.

KEY PROFICIENCIES INCLUDE:

Employment

Global Interactive Solutions October 2007 to Present

Multi Point Bridging Engineer

• Manages installation of HDX videoconference units, LED and Plasma screen displays.

• Directs planning, oversight and installation of cabling, microphone arrays, and speakers.

• Supervises design and installation of custom cabinetry for Polycom sound structure and microphone

mixers, Shurtel bi directional microphones.

Cloud Integration Analyst

• Facilitates interoperability of Radvision gateways, iVIEW Suites and MCU’s.

• Integrates Polycom RMX 2000/4000 with CMA 4000 Gatekeeper

• Develops designated protocol for ISDN to IP videoconferencing sessions.

• Implements Cloud managed videoconferencing services, Vidyo and Scopia desktop solutions and Hi

Definition wire cast streaming solutions.

Multi Point Account Manager

• Schedules and perform multi point bridging product demonstrations.

• Responsible for virtual ISDN and DID sales company wide.

• Accountable for customer invoicing and reconciliations using NetSuite.

• Coordinates and monitored Google AdWords Campaigns, and mass media marketing strategies, increasing

revenue by$200,000.

• Conducts inside sales and suggestive product placement to existing client base.

Video Conferencing Specialist

• Manages multi point videoconferencing sessions, integrating mobile, audio, desktop and traditional H.323

units.

• Tests ISDN to IP based video conferencing units via MCU’s and gateways.

• Facilitates firewall transversals.

• Conducts troubleshooting of TCP/IP port configuration.

• Synchronizes video and audio protocols for various manufactures.

Audio Visual Integration Specialist

• Responds to and supported customer generated request via UCadmin ticketing system.

• Performs inbound desktop configurations for web based videoconferencing applications.

• Troubleshoots connectivity to cloud services.

• Troubleshoots configuration of Polycom, Tandberg, and LifeSize videoconferencing units.

• Develops and maintain billing using (CDR) call detail records.

Metro Atlanta Recovery Systems 2002 to 2003

Internship

Paul Bishop

Cell: 404-***-****

3959 Oak Woods Court acd2dl@r.postjobfree.com

Home: 678-***-****

Douglasville. GA 30135

• Responsible for providing technical support, and maintained inventory of all computers and electronic

equipment.

• Installed security updates and service packs, troubleshooting network configurations and monitored daily

backups.

• Supported copiers, telecommunication needs, SQL server, Microsoft Exchange server, and Terminal server

and CISCO routers.

• Provided new Cat5 Ethernet LAN drops, Brake/Fix repairs on Dell and Compaq workstations.

PBA Computer Solutions

Owner/Operator 2000 to 2008

• Installed, diagnosed, repaired and upgraded computer systems and software.

• Consulted, set up and maintained small business Windows LANs.

• Created custom build PCs with latest generation technology.

• Installed and configured various peripherals: scanners, modems, tape backups, printers, and SCSI devices.

Education

Saint Leo University Tampa, FL Bachelor of Science Computer Information Systems

Projected graduation: December 2014

Clark Atlanta University Atlanta, GA

Completed courses towards a Bachelor of Arts degree in Business Administration

Certifications and Training

Polycom Partners Certified

LifeSize Room and Express codecs

Vidyo platform

Tandberg/Cisco/Codian

Radvision/Scopia

Zoom multi point desktop

MCSE Certification

MCP Certification

A+ Certification

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