Customer Service Quality Assurance
Resume:
Kelli D Sargent
Taunton Ma 02780
**********@*****.***
Objective:
Throughout my career, I have demonstrated the abilities of being adaptable, loyal and dedicated individual. Although I have extensive experience in the administrative field, I learn quickly, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Skills:
Microsoft Office, PowerPoint, Excel, Access, Word Perfect, Outlook, Quickbook.
CPR, First Aide, Medication Cert
Education:
2004-2005 Parks College
Criminal Justice
Graduated with a criminal justice degree Associates Applied Science :
2012-Present CRJ Carver MA
Residential Counselor
Care for clients in residental enviorment,insure safe and secure home.
Work closly with clients, everyday life and activities. Take them on community outings, apt
help with everyday struggles, cook, arts and crafts, Basic life skills, help clients with everyday living. councel with issues clients need to work through. Progress note, behavior plans,
2011-2012 Exeter Job Corps, Exeter RI
Safety/ Security Advisor
Work closly with children and staff to make a safe and secure center
Monitor and authorize entrance and departure of visitors, and other persons to guard against theft and maintain security and saftey of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Patrol industrial premises to prevent and detect signs of intrusion and ensure security of doors and windows. Warn persons of rule infractions or violations, and apprehend or evict violators from premises, Interact with employees and students on center.
2005 - 2010 Rose Medical Center, Denver CO
Supply Chain
Working closely with senior management and clients to create customized purchasing proposals,
Analyzing client spend data and creating deliverables for the project, introducing suppliers to the client's purchasing needs, eSourcing process, and proprietary sourcing and supply chain technology, understanding client needs to provide flawless service, assisting with sales and business development activities, working with Corporate Communications to increase awareness of our services, working with senior management to develop selling tools for key clients. Helped vendors purchase equipment that is needed in the hospital setting. Shipping and Receiving, UPS,
Fed-X, inventory.
2004 - 2005 Hospital Shared Services Denver, CO
Security Officer
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Patrol industrial premises to prevent and detect signs of intrusion and ensure security of doors and windows. Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
2003 - 2004 Independence House Denver, CO
Security Counselor
Help ensure compliance with state and federal regulations on security and privacy of data.
Educate staff about trends in security and privacy that have the potential to affect how the they do business. Participate in discussions designed to ensure that centrally-deployed security technologies have been thoroughly vetted and that objectives and outcomes are clearly understood. Develop and review security policies, procedures and guidelines. Identify and implement strategies to protect data from compromise or unauthorized access, modification, destruction or disclosure. Secured the facility, took phone calls from working clients, house checks. Helped anyone that came into the office. customer service
2003 - 2003 Manpower Golden, CO -Temp Job
Can Packaging
Seam checker, inspects lid seams of closed beverage cans to ascertain if lids conform to sealing specifications: Collects random samples of filled cans discharged by closing machine. Cuts out center of lid, using can opener, and empties contents. Measures thickness of lid seam, using micrometer. Removes crimped edge of lid (lid hook), using pliers, and measures thickness of crimped edge of can wall (can hook), using micrometer. Records measurements of seam and can hook. May also measure thickness of bottom seam prior to filling operations. May also empty contents of defective cans into new cans and place on closing-machine conveyor.
1999 - 2003 Fremont RE-2 School District Penrose, CO
Program Leader
Taught Pre-Kindergarten After school Program, Supervised Children. Prepared lesson plans, planned arts and crafts. Prepared childrens report cards for parents. Taught basic letters, numbers and colors
1991 - 1994 John Brown Private Investigation Company,North Kingstown, RI
Surveillance
Undertake the surveillance of targets by way of physical and technical observation, using all current surveillance techniques deliver to an investigating officer evidence, intelligence or other information on the activity of targets in line with current national codes of practice, to provide in appropriate cases statements of evidence in support of the criminal prosecution of targets,
participate in surveillance training courses, undertake such administrative duties as necessary to maintain intelligence duties, be conversant with all items of technical equipment necessary to undertake surveillance operations. To maintain knowledge of surveillance techniques and capabilities and to keep abreast of current technological developments.
1987 -1990 Navy Resale and Service Support Office North Kingstown, RI
Contracts and Receiving
Compile contractual information for shipping documentation from sales orders, customer contracts, shipping information and checklists, rough packing slips, and applicable Standards/instructions for completion of the required forms for each shipment, prepare and process government bills of lading packages. Coordinates with Program Management, Engineering, Quality Assurance and Planning departments to process documents to comply with contractual and customer expectations, type, reproduce, distribute and file packing slips, sales orders, updates database for pending shipments, Controls Contract/Purchase order shipment number assignments, process incoming telephone calls and customer inquiries, assist with the packaging of product when necessary.
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