Project Quality Assurance

Dima Salman

****.*******@*****.***

(Mobile) 813-***-****

**** ***** ***** ** *********, FL 33578-8406 - USA

SUMMARY OF QUALIFICATIONS

. 12 years of experience as Systems Analyst with focus in business

software and systems.

. Participate in the project planning and implementation of Microsoft

Dynamics CRM, and specifically, assist in the integration of software

and customer requirements.

. Strong background working with clients, designers, and programmers to

identify requirements, provide cost analysis, assist with creating

user interfaces, and develop implementation timelines.

. In-depth understanding of project lifecycle, including all phases of

system and software development.

. Proven track record in testing, quality assurance, training, writing

user's manual and creating Software Requirement Specifications (SRS)

document

. Excellent analytical, communication, presentation, and interpersonal

skills

. Working Knowledge of the following: SDLC cycle, Agile methodology,

system flow charts, SQL Database systems, Oracle, Microsoft Dynamics

CRM, Visio, MS Project, C/C++ programs, HTML, ASP .NET, Java script,

Visual Basic and Microsoft Office Suite

TR A I N ING A ND C E R TIF IC A TE S

Certificates in:

1. MCP 2007

2. Microsoft Dynamics CRM application 3.0, April 2007

3. Microsoft Dynamics CRM Customization 3.0, June 2007

4. Microsoft Dynamics GP Human resources and payroll management.

5. Microsoft Dynamics GP Financial managementl

6. Microsoft Dynamics GP 9.0 Inventory and order processing, June

2007

EMPLOYMENT HISTORY

Adjunct Faculty - Information Systems

Mar.2012 - Present

Strayer University

Tampa-Florida

. Modify and provide each student with a course syllabus that includes

course objectives that are stated in terms of student learning

outcomes, learning activities to achieve those objectives, method of

evaluation, and an attendance policy that provides for reasonable

absences in case of emergencies and illness.

. Provide learning activities that stimulate student involvement,

encourage reflection and critical thinking, and take into

consideration different learning styles.

. Evaluate students' work according to departmental standards through

online course system (Blackboard).

. Participation in the redesigning process for the student engagement

app, which located in the Blackboard site

. Teaching systems analysis classes and working with the students in

their projects that include all phases of system and software

development.

. Meet scheduled classes or provide appropriate activities approved by

the department chair according to the terms stated in the faculty

contract

. Accomplish working at the Blackboard online system to contact and work

with students, and enhance the classroom instructions and CIS

materials.

Senior Systems Analyst (LADP/MIS System)

Sep.2008 -

July.2011

United Nation Development Program (UNDP-

IRAQ)

Amman-Jordan

. Manage projects involving risk management, feasibility studies,

systems analysis, design, development and implementation of new and

complex systems.

. Investigates and estimates alternative solutions and recommends the

most efficient and cost effective solution for the systems design

considering existing systems, available technology, the capacity and

limitations of equipment

. Develop a software structure and design to meet the system

requirements. And assist in the supervision and preparation of logic

flow charting

. Provides technical documentation, and Coordinating and conducting

training sessions and workshops for the operations/projects staff on

MIS issues.

. Working in close collaboration with the development, operations,

technical support and other IT areas as appropriate throughout the

development and installation processes.

Software Assurance Training Officer (Systems Analyst)

Sep.

2005- Sep.2008

Image Technologies (ITEC)

Amman-Jordan

. Co-ordinate with clients/Consultants to identify and specify complex

business requirements and processes, also to complete the CRM project

in time and quality including final project handing -over &

documentation to the client/end user.

. Analysing CRM system requirements. Review business procedure to

determine the requirement for a software application system

. Assist in the development and maintenance of Dynamics CRM and related

systems

. Installing or upgrading, testing debugs, and integrates computer

programs modules

. Conducting and designing training courses and preparing charts,

tables and diagrams and creating SRS document to assist in analysing

problems

. Analyzes existing ERP system logic difficulties and revises the logic

and procedures involved as necessary

Information Systems Officer

June. 2001 -Aug.2005

Arab Paper Converting and

Trading Co

Amman - Jordan

. Create business requirements documents into use Cases or functional

specifications

. Participate in the development ERP programs, unit testing, and

maintenance of integration related components across Integration

Platform

. Participates in planning and preparation of the projects budget and

proposals

. Provides professional leadership and work direction to assigned

project team

. Develops implements and monitors information guidelines, including

testing models.

. Review and analyse new and modified services including feasibility

study, configuring, mapping of messages, coding, testing, debugging

and deployment of artefacts in compliance with Integration Reference

Architecture.

IT Teacher- IB program

Sep. 1998 - June. 2001

Modern Montessori School

Amman -

Jordan

. Demonstrate an outstanding track record in assuring student success.

. Participate in conceiving and building programs from the ground up

through proven competencies in grant writing and administration,

project and program management, and staff development and empowerment.

. Extensive background of developing and implementing special programs

for at-risk and special needs students, racially and ethnically

diverse populations, and second-language learners.

. Effective communicator with excellent planning, organizational, and

negotiation strengths as well as the ability to lead, reach consensus,

establish goals, and attain results

E D UCA TION

Dec, 2006 Master in Computer Information System - Arab Academy for

Banking and Financial Sciences Amman, Jordan

Aug, 1998 Bachelor in Computer Science- Al-Zaytooneh University

R E F E R ENCES

Will be supplied upon request

Resume

Contact this candidate