Customer Service Administrative Assistant

Michael Solis

Regional Administrative Assistant/Leasing Agent - WinnResidential

Merced, CA

*********@*****.*** - 209-***-****

WORK EXPERIENCE

Regional Administrative Assistant/Leasing Agent

WinnResidential - Merced, CA - October 2013 to Present

Assisted on-site property managers with leasing apartments, dealing with tenants complaints and concerns,

scheduling appointments through outlook for our property managers, and assisting clients such as residents

and prospects.

• Processed work orders, and tenant rents through third party online system Yardi Residential. Rent's were

processed by the use of CheckScan hardware and software.

• Delegated work orders to our maintenance team, and received updates at the end of the day, closed out

work orders in Yardi Residential once they were completed.

• Created purchase orders for invoices that needed to be paid through Payscan, and sending them to our

Accounts payable department for payment.

• Trained in tax credit communities, and processing documentation for prospects and residents that adhere to

state compliance regulations. Reviewed files before sending them to the compliance department for approval.

• Assisted properties in keeping their files up to date, made sure they adhere to state regulations, and helped

review files before internal/external audits.

• Did business to business marketing, were I visited different business and offered them information about our

apartment complexes, specials, and requisites to qualify to live in our communities.

• Assisting prospects by providing them information on our apartment complexes, and showing them model

units and assisting them in filling out applications and compliance documentation.

• Taking in applications and inputing them into the system as future move-ins. Asking for third party income

verifications such as, employment verifications, public assistance and social security verification, and other

various income verifications. Making income calculations off third party verifications and/or employment stubs

through compliance methods, and verifying that prospects qualify to live in our tax credit properties.

• Preparing leases and certifications for our future resident's, briefing them in our property and living regulations,

and having them sign their lease.

• Assisted residents with completing the state mandated annual recertification process, by setting

appointments, assisting them in completing the required documents, processing information in the system,

and generating the Tenant Income Certification, and finalize the process by getting resident signatures and

filing away.

Intern

Merced County Community Action Agency - Merced, CA - June 2013 to Present

Attended meetings between MCCAA (non-profit agency) and ASFCME(labor union) in which they negotiated

a new contract between both the agency and union.

• Took bargaining notes for ASFCME using Microsoft word and reporting them back to my supervisor.

• Typed at over 50 WPM, and making sure that I got every single detail and information documented while the

bargaining and negotiations were taking place.

• Kept very confidential information to myself, and made sure the documents procured during these meeting's

were kept safely.

Cook/Server

Pizza Hut - Merced, CA - August 2013 to August 2013

Prepped food according to food safety procedures, which included pizza cutting procedures, cleanliness

procedures, and spec procedures.

• Took customer's orders through phone and handled a multi-line phone system, in which I had to take several

calls at a time and prepare orders for all.

• Addressed customer complaints through phone by using customer service techniques to diffuse any anger,

such as apologizing and letting them know we will resolve their issue, and addressing the call to our store

manager..

• Kept store clean by mopping and wiping down all equipment, removing food articles from the make table,

and making sure we were up to state code on store cleanliness.

• Worked in a fast paced environment in which I had to multi-task by taking orders, making the pizzas in a

fast but timely fashion, preparing the pizzas for delivery by cutting them and putting them in boxes and then

in bags to be delivered, and assisting customers.

Office Manager/Licensed Insurance Broker

Farmers Insurance - Modesto, CA - March 2012 to May 2013

Assisted with direct sales of casualty and property insurance policies by finalizing paperwork and assisting

with the underwriting of insurance policies..

• Solicited, and prospecting of new clients to our office by executing a marketing plan that targeted potential

new clients in the Modesto area.

• Assisted clients by taking payments, preparing price quotes, policy endorsements, and addressed inquiries

or issues in a timely manner.

• Managed finances, business accounts, and funds in fiduciary capacity by balancing the business checkbook,

ledger, and accounts and making sure the operating bills were paid in a timely manner.

• Assisted in creating marketing and business plans that targeted potential clients and outlined the business,

competition, and other opportunities and threats that our business faced.

• Closed sales for my employer by completing the sales process of insurance policies.

EDUCATION

B.S. in Management

University of California - Merced, CA

2010 to 2012

ADDITIONAL INFORMATION

Skills

• Marketing to and acquiring potential customers or clients.

• Assisting with the management of multi-family complex through the use Yardi Residential.

• Managing everyday business operations and finances.

• Retail

• Microsoft Word/Microsoft Excel/Microsoft Outlook

• Type 50 WPM

• Customer Service.

• Working with inventory and stocking merchandise.

• Strong communication skills.

• Knowledge of Tax Credit multi-family complexes, and trained in compliance to state regulations and

documentation.

Languages

Spanish, English.

Contact this candidate