Customer Service School

Jastacia Pinckney

Professional Counselor

Charlotte, NC

***********@*****.*** - 843-***-****

WORK EXPERIENCE

School Counselor Intern

Monroe High School - Monroe, NC - January 2014 to Present

Responsibilities

Performed duties of a school counselor from a professional licensed school counselor. Duties included, one

on one sessions, classroom guidance lessons, creating lesson plans, group sessions, lunch duty, attending

504 meetings, creating personal education plans, parent and teacher conferences, corresponding with school

psychologist on behavioral and testing procedures

Afterschool Teacher

The Learning Experience - Charlotte, NC - September 2013 to Present

Responsibilities

Performed duties of picking students up after school from 3 different elementary schools on small charter bus,

fed afternoon snacks, and aided students with homework assignments. Other duties include, creating lesson

plans, and themed classroom guidance for elementary students after school.

School Counselor Intern

Weddington Elementary - Matthews, NC - August 2013 to January 2014

Responsibilities

Performed duties of a school counselor from a professional licensed school counselor. Duties included, one

on one sessions, classroom guidance lessons, creating lesson plans, group sessions, lunch duty, attending

504 meetings, creating personal education plans, parent and teacher conferences, corresponding with school

psychologist on behavioral and testing procedures.

Loan Servicing Specialist III

Wells Fargo - Fort Mill, SC - May 2012 to September 2013

Performed general accounting and transaction processing on Called Due loans and leases. Focused on

multiple reconciliation accounts and interact with other bank areas to resolve customer issues. Other duties

performed were loan and lease payment processing, loan and lease payoff calculations, Cash Management

settlement processing, and ACH payment processing.

Real Page Leasing Consultant

Level One - Greenville, SC - May 2011 to August 2011

- Greenville, SC July 2012 to October 2012

Marketing Agent/telecommunications/customer service

Earned living expenses, after college for part-time employment in a call center while living out apartment lease

after college graduation

• America Reads Tutor - Clemson, SC August 2007 to May 2011

Tutor/Child Care/Teacher's Aid

Earned living expenses through full-time work during college at an elementary school, tutoring and aiding

children with disabilities, aging from 4-9.

Implemented scholastic changes, which work per individual student, offered one-one teaching with students,

completed progression charts, lesson plans, parent/tutor/teacher interactions, administered national annual

test for children, attend seminars, lectures, and forums on new techniques and styles of teaching.

Sandwich Artist/Cashier/Customer Service

Level One - June 2009 to August 2009

Summer job/seasonal worker

Eutawville Community Funeral Home - Eutawville, SC - December 2005 to December 2007

Teamwork for the assembly line to make sandwiches, prepping and cleaning work areas, also as a team.

• Eutawville Community Funeral Home - Eutawville, SC December 2005 to December 2007

Secretary/Receptionist/Telecommunications/Clerical

Worked at family-owned funeral home as a secretary/receptionist, while in high school.

Made funeral announcements, filing of insurance, death certificate, and funeral arrangements. Answered all

calls, order flowers, chairs, venues, decorations, and caskets, any needs of the funeral home. Shipped and

Received, paid employees, greeted customers/families, and all clerical work.

EDUCATION

Master of School Counseling in School Counseling

Capella University - Minneapolis, MN

2011 to 2013

Bachelor of Science in Psychology

Clemson University - Clemson, SC

ADDITIONAL INFORMATION

• Well-spoken, excellent communication skills with a professional demeanor gained through extensive

interaction with the public.

• Friendly, enthusiastic and a great team player, willing and ready to aid everyone in anyway possible.

• Computer proficient in MS Office 2011, Internet research on MAC and PC platforms, and Photoshop.

• Determined, recognized for reliability, persistence, and a strong work ethic.

Contact this candidate