Customer Service Manager
Resume:
ROCHELLE FOBES 660-***-****
*** *. ******** **., **********, MO 63501 *****@*****.***
Professional Profile
I am moving to Kansas City the end of May. I have seven years of banking, fifteen years of administration
and 1 year property management experience. I know excellence in customer service to be essential for
individual and corporate success, making it priority in any industry.
I have strong communication skills, both written as well as verbal. I work well independently but also enjoy
being a team player. I thrive in an environment that allows me to multi-task, organize, and prioritize
workflow effectively. I tend to be a self-motivated initiator and creative problem solver who gives attention to
details. I find satisfaction in seeing projects completed.
I am proficient in Microsoft Office, Jack Henry, EZ Teller, Streamline, Deluxe OrderPro, Image Research,
Bank Manager and Fed Line programs.
Professional History
Personal Banker ● Bank of Kirksville ● Kirksville, MO ● 2006-2013
1. Created over 30 State and Federal compliant forms used on a daily basis
1. Trained over 100 employees
1. Created a Reference Manual for eight bank branches
1. Worked in the New Accounts, Bookkeeping, Teller & ACH departments
2. Manually posted and reconciled G/L accounts
3. Reconciled the credit card machine accounts, as well as maintaining PCI Complience
4. Maintained and reconciled the Safe Deposit Box accounts & computer data maintenance
5. Reviewed and corrected all customer and account changes for all branches
Associate Manager ● Vemco Enterprises ● Kirksville, MO ● 2003-2006
2. Completed all bookkeeping, including the A/R, A/P and the P & L report
2. Managed, hired, and trained employees
2. Prepared employee schedule
1. Assisted in strategy and implementation of community outreach and marketing
2. Completed daily reconciling of sales
3. Ensured compliance with OSHA regulations as well as County and State health compliance
Secretary ● Jefferson Middle School ● Columbia, MO ● 2001-2003
3. Served as Attendance Secretary for over 950 students
3. Assisted the Vice Principal who also functioned as the Athletic Director
6. Designed sports brochures and pamphlets
7. Greeted students and parents in person and by phone
8. Created Saturday detention report and all related correspondence
9. Recorded disciplinary actions through the school computer system
Executive Assistant ● Questec Corp.● Columbia, MO ● 1999-2001
Rochelle Fobes • 660-***-**** • *****@*****.*** Page 2 of 2
4. Coordinated all corporate event planning and execution
4. Kept Executive owner’s personal & business calendar; including making travel arrangements
3. Prepared, edited and revised correspondence
4. Assisted in ideas, strategy and implementation of marketing
Education
Lakeview Christian Academy 1986
High School Diploma Christian Fellowship Bible Institute 1987
College
References
Debbie Lindemann, AVP Supervisor in New Accounts 660-***-****
Norman Belitz, CEO Bank of Kirksville
Linda Smith, VP Bank of Kirksville
Bryan Clay, VP Supervisor in ACH and Bookkeeping
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