Customer Service/ Front Desk Agent
Resume:
Ben Parris
**** *********** *****, ***. *****
Murfreesboro, TN 37129
**********@*****.***
Objective:
To secure a position that will enable me to strengthen and build on
my customer service skills, and serve people, and exemplify high
moral and ethical standards in both business and life.
Summary:
For nearly the past four years I have been employed in the
hospitality industry as a Front Desk/Guest Assistance Agent, a
fast-paced, customer-oriented position requiring accuracy,
courteousness, confidentiality, and ability to work as a team member
to quickly resolve customer issues, seek solutions, and exhibit the
highest standards of hospitality.
Education:
Siegel High School, Murfreesboro, TN
Diploma, 2007
Middle Tennessee State University, Murfreesboro, TN
Attended
Experience:
Hampton Inn & Suites, Murfreesboro, TN November 2011 - Present
Front Desk Agent (full-time)
Responsibilities include: operating a multi-line phone, booking over
the phone and walk-in reservations; accurately posting room charges
and payments, including credit card transactions, cash balancing,
and gift shop sales; resolving guest issues and complaints in a
satisfactory manner; recommending local restaurants and tourist
sites; and creating the bi-weekly Front Desk Work Schedule for all
employees.
Swanson Christian Products, Murfreesboro, TN July 2009 - April
2011
Warehouse Stock Associate (part-time)
Responsibilities included maintaining shelf stock and inventory
count. Duties also included assembling products and operating an
electric forklift vehicle.
First Baptist Church, Murfreesboro, TN June 2008 - November
2010
Event Preparations Staff
Responsibilities included maintaining cleanliness of preschool and
other church facilities, preparing and organizing setup arrangements
for various events.
Lowe's, Murfreesboro, TN March 2009 - July 2009
Customer Service Associate (full-time)
Responsibilities included assisting customers with product
information; maintaining inventory in multiple departments; driving
electric and propane-powered forklift equipment; and handling
customer transactions.
Skills & Abilities:
Practices honesty and integrity in all aspects of life and work,
making customer service a priority. Professionally-minded, assertive
when required. Ability to multitask, to quickly adapt to new
situations, and a quick learner. Proficient in Microsoft Word, OnQ
Property Management System, basic in Excel and Power Point.
Awards Achieved:
Rank of Eagle Scout in Boy Scouts of America.
References Provided upon request.
Contact this candidate