Customer Service Manager

* Education

* California State University, Chico

* Bachelor of Arts: Communication Design, 2013

* Skills

< Leadership & Team Building: Trained to both lead and cooperate

in group settings

< Public Speaking, Event Programming & Coordination: Spoken at,

and have planned conferences locally & statewide

< Cross-Cultural Diversity: Including ethnic, sexual, and economic

diversity

< Website Design: Knowledge of HTML, CSS, PHP, and other website

design utilities

< Audio Production: Disc Jockey/DJ, with mastery in Pro Tools,

mixer boards, turntables, etc.

< Video & Photography: TV Production, AVID, Adobe Premiere, D-

SLRs, etc.

< On-Air, Live Audience Experience: Host of radio shows, skilled

behind a microphone & camera

< Exercise, Sports, Fitness, & Nutrition: Certified Personal

Trainer, with nearly a decade of experience in weight training.

* Certifications

> Athletic Certification & Training Commission, Personal Training -

Accredited by NCCA

> International Fitness Association, Personal Fitness & Group

Exercise Trainer

> American Red Cross, First Aid, CPR, and AED Certified

* Experience

* Employment & Professional Experience

* Service Representative (Current), 24 Hour Fitness - Provided

customer service to all members and guests. Organized gym

equipment and maintained overall cleanliness of all services

offered (cardio area, weight area, sauna, etc.). Performed

clerical duties including membership enrollment, phone

consultation, & updating schedules. Kept a warm, motivating, and

encouraging environment for all members and guests.

* Team Leader (Aug 2013-Jan 2014), Center For Fathers & Families,

MASTERS After School Program - Facilitated enrichment

activities, recreation, literacy training, and homework

assistance for students. Created fun events for students,

connecting youth to other facets of the Sacramento area,

including Martial Arts and college Greek life.

* Intern (Aug 2013-Dec 2013), Faculty Association of California

Community Colleges - Performed clerical duties, including

creating contact sheets on Excel, making phone calls to inquire

information for publications. Wrote and edited publications,

emails, and other documents. Created images and graphics for

flyers and events.

* Athletics Marketing Student Assistant (Aug 2008-May 2013), CSU

Chico Athletics Department - Sold and supplied guests with

athletics merchandise and media. Set up and broke down athletic

events on CSU Chico's campus. Assisted guests with any questions

or concerns addressed. Performed as Willie The Wildcat.

* Production Manager & Engineer (Current), BLAQ Light Productions

-Produced and created media content, including music, videos,

photography, and graphics, for clients.

* Courtesy/Utility Clerk (Apr 2006-Oct 2007), Vic's IGA Grocery

Store - Helped customers with all concerns and questions they

addressed. Bagged groceries, assisted customers to their cars.

Stocked groceries and maintained overall store cleanliness.

* CSU Chico Student Leadership

* President (May 2011-May 2013), MARS (Men Against Rape & Sexism)

- Exists to provide a male presence to support women and

victimized communities on CSU Chico's campus. Created 1st ever

Chico State Men's Conference, facilitated 1st ever Chico State

Walk A Mile In Her Shoes, and revived White Ribbon Week. Led

presentations across the state of California.

* Intern (Aug 2012-Dec 2012), Safe Place - Assisted with

programming and clerical duties for CSU Chico's Safe Place, a

facility for victims of sexual violence and other crimes.

Planned campus safety events, such as Someone You Know to

prevent sexual assault. Sat on the Sexual Violence Taskforce

Committee.

* Intern (Sep 2008-May 2013), KCSC Radio - Over 300 hours of Live,

On-Air experience. Also created audio projects and generated

numerous programs/events for the production staff of KCSC.

Created 1st ever KCSC Cypher.

* Vice President (May 2012-May 2013), Phi Beta Sigma Fraternity,

Incorporated - Created community service events and led

programming on campus as Vice President and Community Service

Chair, including both academic preparedness workshops.

* Vice President (Aug 2009-May 2010), Educational Opportunities

Program Student Association - Programmed and facilitated events

to benefit EOP students and the Chico community, such as food

drives, clothing drives, and youth events.

* Multicultural Affairs Coordinator (Aug 2008-May 2009), Residence

Hall Association - Designed events for University Housing's

residents to boost diversity awareness.

* Campus Involvement In Numerous Organizations - Revived both MARS

and American Indian Club. Notable Involvement in GSEC, Men Of

Honor, Black Leaders On Campus, Cross-Cultural Leadership

Center, etc.

References

. Charles Carter, Director of Student Life & Leadership - CSU

Chico

o 530-***-****, ********@********.***

. Emily Peart, Program Coordinator of Safe Place - CSU Chico

o 530-***-****, ******@********.***

. Jeff Kragel, Director of Athletic Marketing - CSU Chico

o 530-***-****, ********@********.***

. Josiah Greer, Assistant Manager of Sherwin & Williams

o 510-***-****, ******@*******.***

. Damian Harmony, Teacher at John F. Kennedy High School

o 916-***-****, **********@*********.***

. Steve Ross, Coordinator of Student Development - CSU San

Luis Obispo

o 805-***-****, ******@*******.***

. Antawn Bryant, Site Coordinator; MASTERS After-School

Program/Center For Fathers & Families

o 916-***-****, ******@******************.***

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