Customer Service Manager

Cory J. Lovitt

**** ********** **.

Murfreesboro, TN

***/***-****

*********@*****.***

Education

-- Franklin High School (graduated 2002)

-- Ashworth College (completed 3 semesters in the criminal justice field)

Work History

Cheddars Casual Café from June 2010-to-Present

1829 Old Fort Parkway Supervisor: Betty Kirk

Murfreesboro, TN 37129 Contact Number: 615-***-****

I found employment with Cheddars Casual Cafe in Smyrna after leaving the dealership in Franklin.

I was recruited to work in the kitchen as a Q.A. (quality assurance) who is responsible for setting up food

trays before being delivered to the guests. After working as a hourly employee for right at two years I

was promoted to an associate manager in July of 2012. I am currently a manager for the Cheddars located

in Murfreesboro TN since December 2012.

--Hallmark Volkswagen (Cool Springs) from May 2008 –to- September 2009

620 Bakers Bridge Rd. Supervisor: Aaron Hendrickson

Franklin, TN 37067 Contact Number: 615-***-****

I was hired as the shuttle driver and shortly after was moved to the service department as a service

writer. After being a service writer for about 7 months I was moved to the position of appointment

coordinator for the service department. My duties included: Making sure appointments are not over

booked, responding to emails, answering phones, filing, giving basic information to customer about what

to expect when they bring their vehicles and answer any questions the customer may or may not have.

--Chilis from August 2006-to-November 2008

3084 Columbia Ave. Supervisor: Jeff Shott (No longer there)

Franklin, TN 37064 Contact Number: 615-***-****

When I first joined the Chili’s team I was hired as a server but soon became a Jack of all trades

being a grill cook, host, shift manager and a trainer. My duties include: ensuring my orders were accurate

and delivered in a timely manner, inventory control, see that guest concerns were addressed and resolved

correctly, currency transactions involving cash and credit cards, and maintaining a clean work

environment.

--Cracker Barrel Old Country Store from April 2003-to-November 2006

4210 Franklin Common Ct. Supervisor: Mona Croft (No longer there)

Franklin, TN 37067 Contact Number: 615-***-****

Cracker Barrel was the first restaurant job I ever had and soon found that I was pretty good at it.

Started as a server but soon became a Swiss Army knife of restaurant positions doing everything aside

from having the title of a full blown restaurant manager.

--Academy Sports and Outdoors June 2002-to-April 2003

1915 Mallory Ln. Supervisor: Robert Adams

Franklin, TN 37067 Contact Number: 615-***-****

After moving here from TX for Academy (stepfather was a store manager) it only made sense to

work there too. I was hired as a cashier but soon moved from department to department learning all the

departments except footwear. I did everything from inventory to carrying purchases to customers’ cars.

--Blockbuster Video (Fieldstone Farms) September 1999-to-November 2002

2020 Fieldstone Parkway Suite# 800 Supervisor: Kristen Parsons (No longer there)

Franklin, TN 37069 Contact Number: 615-***-****

Blockbuster was my very first job I ever had. I got it to help pay for my class ring but soon

realized that I enjoyed working there. After completing high school I was promoted to a shift manager.

My duties consisted of inventory control, counting the safe twice a shift, scheduling employees, customer

concerns, and keeping the store clean

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