Customer Service Manager

Carol Anne Barsody

Rosenbergsgatan * *** ** Helsingborg, Sweden, 072-***-**-**, *******@*****.***

EXPERIENCE

East Coast Power and Gas, LLC, New York, NY July 2013-April 2014

Head of Marketing and Customer Service

• Responsible for all customer

outreach, retention and acquisitions,

• Built and implemented a

comprehensive branding plan through social media, web branding and multi media mailers

• Maintain and updated the EC Info

system database of 6000 plus clients

• Responsible for analyzing the

buy/sell market per energy commodity to ensure a proper price analysis

Northwestern Mutual, New York, NY January 2013- May 2013

Executive Administrative Assistant

• Responsible for all email, mail, phone contact, joint work and scheduling for both offices, New York City and

Binghamton, for the number six top producer in New York City

• Scheduled international and domestic travel, lodging and transportation

• Over seen over $90,000 in premium of applications, investments, licensing preparation, underwriting and

processing

• Developed and implemented a training program along with office procedures that were used everyday

• Performed in a position that was traditionally held by two people, and did it well

Richmond Events, New York, NY March 2012- January 2013

Delegate Manager

• Managed acquisitions and relationship building of senior executives (F1000) for business events (The Marketing

and Logistic Forums)

• Controlled lead generation, Led social media strategy – Twitter, LinkedIn

• Executed and monitored all direct B2B marketing

• Researched and strategized with teams and on a company basis to distinguish the Richmond Events brand

Spindle Publishing Company, Inc., Pittsburgh, PA February 2011-March 2012

Publication Manager

• Reported directly to Vice President

• Coordinated sales of advertisements for lifestyle resource guides

• Answered incoming calls, cold called and dealt with all customer service questions

• Responsible for all featured articles and editorial in the 60 page publications

• Prepared all travel and lodging arrangements to and from territories

• Managed Indianapolis, Southwest Ohio, Cleveland and Atlanta markets, and doubled the profit margin in the

Indianapolis market, in just two months

INDEPENDENT WORK

Amour Melange, New York, NY

Founder and Creator June 2013- Present

• Comprehensive learning program that encompassed both the creative process and the art of French Macarons

• Catered and sold macarons throughout New York City Area

• Created all recipes, flavors and design work associated with Amour Melange and Amourmelange.com

• Created a website and marketing plan to help promote Amour Melange

EXPERIENCE WHILE ATTENDING SCHOOL

Slippery Rock University, Slippery Rock, PA May 2009 – December 2010

Internship: Promoter of the Performing Arts

• Solicited funding for the performing arts series via brochure and telephone solicitation

• Venue Administrator- directed multiple volunteers effectively and efficiently to ensure an outstanding

performance

• Organized ticket sales and seating charts

• Proficient with Choice Tickets System

Slippery Rock University, Slippery Rock, PA January 2008 – September 2009

Phone-a-thon Caller

• Top Solicitor for two consecutive semesters and raised over $28,000

• Promoted to Internship

Organizations and Activities Founding Member and President of Active Minds at Slippery Rock University,

Gamma Sigma Sigma Service Honor Sorority, Blue Key Honor Society, American Sign Language Club, Alpha Kappa

Psi Business Honor Fraternity, Traveled Extensively within the U.S and Abroad (Germany, Italy, England, Ireland,

Mexico, Netherlands, France, Belgium, Denmark, Sweden), Alpha Kappa Psi Alumni 1st Chapter of NYC

SKILLS

Macintosh PC and PC; Microsoft Office (Word, Excel, PowerPoint, Outlook); Act, Raisers Edge, Swan, Illustrator, Photoshop,

Corel, Cold Calling, Heavy Phone Work, Calendar Scheduling, Customer Service, Choice Ticketing System, LinkedIn, Social

Media, TNC, Netx360, Underwriting Management, Application and Signature Portfolio Preparation, EC Info System, Pricing

analysis, French Macarons, Art

EDUCATION

Slippery Rock University, Slippery Rock, PA BSBA Marketing 3.49 QPA December 2010

Fashion Institute of Technology, New York, NY Continuing Education: Illustrator and Photoshop

New York University SCPS, New York, NY Continuing Education: French and Swedish

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