Project Customer Service

Gagandeep Kaur

AS***/I-Series Programmer/Analyst with Development and Application Support

Experience

Experience Summary

I have around 7.5 Years of IT experience .My Entire Experience is in i-series AS400( which I

have elaborated in the next section). Hands on experience in Application Design, Development,

Production Support on AS400 and other platforms including applications in Retail,Healthcare

and Banking domain. Well-versed with Software Development Lifecycle, CMM, Production

Support processes. I am Enthusiastic and always ready to learn new things. Have Ability to

establish and maintain effective working relationships with other employees and outside contacts.

I have effective leadership skills and Good problem solving skills. I am Enthusiastic and always

ready to learn new things.

.

Areas/Applications

• Retail Inventory and Replenishment

• Pharmacy Benefit Management

• Banking

• Health Care

Computers Worked on

Computer System Programming Languages Special Software

RPG/400, CL400,RPG IV DB2/400

OS/400

SQL/400, SEU, RLU, SDA, RPG IMPLEMENTER,

OS/400

ILE, FTP,i series Navigator

CL LE, Fixed Form and Free Form

RPG Coding(on V5R4 and V6R1)

SQLRPGLE,Query TURNOVER, IFS, Hawkaye

OS/400

400,SubFiles,Trigger Programs

Synon

Career Profile

Since June 2011 Tata Consultancy Services

Title Store Ordering and Replenishment

January 2012 – March 2014

Period

Client Name Walgreens

Position Senior Developer

Project Store ordering and Replenishment is an application based on AS400 platform

which takes care of the replenishment of store inventory. Application

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generates orders based open certain business criteria like forecasting,

seasonal needs etc., these orders are fulfilled by Warehouse or vendors.

Walgreen has engaged TCS team for delivering application enhancements

based upon various businesses needs, maintenance and production support of

current application.

Hardware AS/400

Operating System OS/400

Langages RPG /400, CLP,

Special Software Synon, Implementer

Responsibilities I worked as Senior Developer and performed the following activities:

• Analyse requirements, functional design, and architectural design

documents to determine coding needed from generalized business and

functional requirements

• Develop technical design document, including, flowcharts, diagrams,

and/or write pseudo code to illustrate sequence of steps and describe

logical operations

• Create design and analysis documentation such as Master Technical

Designs, Database Designs, User Interface Designs, Functional Designs

and Technical Detail Designs.

• Provide alternate technical solutions to solve problems

• Develop/modify code that includes maintenance and bug fixes

• Develop unit test plans and conduct unit test as per test plans

• Participate and take lead role in project team meetings and test plan walk

throughs

• Provide estimates for completion of the Project

• Manage work and assists team members to meet specified due dates for

tasks and projects and are on time and budget

• Design, create, and maintain unit test plans and run tests to find errors

and confirm program meets specifications. Track defects from code

reviews and testing

• Proactive in providing status updates on tasks and projects to team

members

• Accountable for client relationship with internal business customers,

peers, management team and measured on the following competencies:

• Customer focused to develop solutions that conform to IT's architecture

framework and strategy

• Agile and flexible to accommodate changes in business

• Identifies business processes to identify those that could be eliminated,

automated or made more effective through use of technology

In Addition to above responsibilities, I performed was responsible for:

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• Ensuring that SDLC is strictly followed by all the team members while

working on an enhancement

• Ensuring That coding standards are followed

• Creating the detailed project plans, providing the start date and date for

all the milestones of the project.

• Regular project assessment to ensure timely completion of project.

• Provide risk management by anticipating project challenges.

• Strategizing/implementing solutions to mitigate risk and remove

roadblocks in advance of negative impact.

Chicago/Noida (India)

Project Location

Title RxA RxC Gaps

June 2011 – Dec 2011

Period

Client Name CVS Caremark

Position Team Member

Project CVS Caremark has three major Business Groups: Retail, Pharmacy and

Corporate Systems. Layered across these Business Groups is Operations

Support Services (OSS), which provides support for all Applications and is

organizationally partitioned by platform (AS/400, Mainframe I Remote

Warehouse Management System, Open Systems I PeopleSoft, and Data

Warehouse). TCS provides services for support and enhancement of most of

these applications. I have been part of the RxA RxC Gaps project which

deals with the adjustment and adjudication system of CVS Caremark. This is

a maintenance and enhancement project where TCS team is engaged in

understanding the current adjustment and adjudication system running on

the client system and then automating these systems to be run on a single

platform. The team is involved in analysing the problems in the current

system and presenting the best possible solutions.

Operating System OS400

Langages RPG400, CL400, DB2/400, Synon

Special Software Turnover

Responsibilities As a team Member carried out the following responsibilities:

• Analysing requirements and creating design Document as per the

requirement.

• Developing test plan and test strategy.

• Creating test cases written for unit and integration level.

• Writing Test scripts and functions wherever necessary for various units of

the business modules.

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• Effective coordination between development team and testing team.

• Estimation of work involved

• Documenting the software defects in a bug tracking system and report to

the developers.

Dallas/Noida (India)

Project Location

July 2007 – May 2011 DELL International Services

(Formerly Perot Systems TSI Ltd.)

Title Document Management System

July 2007 – May 2011

Period

Client Name Tenet Healthcare Corporation

Position Team Member

Project Document Management is content manager from IBM designed for handling and storing

various documents. I was working on Visual Info which is a tool for storing

images on the web. This is built through the integration of Java and

AS/400.Another application Document management is Bundling where

reports from different systems comes to Bundling and then are segmented

into smaller segment depending upon the requirement. After segmenting,

each of the segmented report goes to OnDemand where they get stored.

OnDemand is a tool for storing various documents. On Demand is just a

repository for storing documents or Reports. In the Healthcare business, all

the documents related to the patient and the hospital are scanned and then

sent through different systems to our system and then finally they are stored

in Bundling and OnDemand. There are so many reports which are required to

be viewed on the web. In order to handle those, VI Web comes.

Operating System OS400

Langages RPGLE, CLLE, SQLRPGLE, DB2/400(Fixed Format and Free Format )

Special Software BMC Remedy, Turnover

Responsibilities My Responsibilities were:

• Involved in enhancing the functionality of the application as per the

• change request.

• Supporting the Application using ITIL standard.

• Involved in mentoring new joinees.

• Working with the Quality team for internal audits for checking ITIL

• adherence.

• Analysis and understanding of the processes

• Ticket and Issue management involving resolving the tickets raised for

• the application as per SLAs

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• Weekly On-Call rotational duties involving assigning the Primary and

• secondary resources.

• Adherence to quality standards, coding conventions

• Implementations of the code, object using Configuration Management

• Tools like Turnover

• Error tracking in the application process using the Debugger

• Worked on a critical project, Common server project, which is used for

• migration of an old SFA architecture to a newer Ondemand WEB

• structure.

• Worked on Input Accel application.

• Worked on AR/FU Project.

• Interact with users and client to provide excellent customer service.

• Work with level2 to fix day to day issues.

Plano(Dallas)/Noida (India)

Project Location

Jan 2007 – July 2007 Electronic Data Systems (Teamware

Solutions)

Title ISAP (International Standard Application Platform)

Period Jan 2007 – July 2007

Client Name ABN-AMRO

Position Team Member

Project ISAP is an Online-Banking project for ABN AMRO Bank (N.V.) which

incorporates several state-of-the-art applications like SCORE, PALADIGN,

and GO, SAFE, SMOOTH, SWIFT for transaction management, foreign

exchange etc. All the above mentioned applications provide a bank with

several functions that provide productivity gains and improved customer

service by providing more complete information, faster access to data and

the automation generation of accounting records and fees.

Operating System OS400, Windows XP Professional

Langages AS/400, RPGLE, CLLE, SQLRPGLE, DB2/400

Special Software None

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Responsibilities My Responsibilities as a team member were:

• Designed project documents (HLL, Test plans)

• Coding, Enhancement and unit testing

• Impact and detailed Analysis

• Technical documentation for the developed solutions

• Supported enhancement work items.

Australia/Pune (India)

Project Location

Nov 2005 – Dec 2006 TECHNOLOGY BOT, NEW-DELHI (DEC’03-

DEC’2006)

Customer Banking Operations

Title

Period Dec 2005 – Dec 2006

Client Name In House Project

Position Team Member

Project This is comprehensive Banking application that automates banking operation

to bring in greater accuracy and speed. It enables online processes and

updating of banking records. The application handles various Banking

operations like Cash operations payments &Receipts, maintenance

of Saving accounts, Current Accounts, Fixed Deposits, Premature close etc. In

addition the application also provides some specialized features like

Loan Management handling of sanction loans, Interest calculation, Plenty

calculation etc. are maintained. It generates more then 200 reports like cash

scroll, locker rent collection, loan defaulter list etc., for transaction analysis

and customer related reports

Operating System OS400, Windows XP Professional

Langages AS/400, RPGLE, CLLE, SQLRPGLE, DB2/400

Special Software None

Responsibilities My Responsibilities as a team member were:

• Making Code Changes as per the design

• Unit and Integration Testing

New Delhi (India)

Project Location

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Training Attended

Year Title Location Organised by

2011 Synon Noida TCS

2011 HIPAA Noida TCS

Personal Details

15th Dec 1980

Date of Birth :

Passport No : G5418878

Marital Status: Married

Contact Number: 630-***-****

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