Customer Service Manager
Resume:
Toney Murphy
*** ***** **** ****** ********, VA *3223
973-***-**** • ***********@*****.***
Objective
To obtain a challenging and rewarding position in hospitality management. Looking for a great opportunity
to utilize my creativity, management skills, and experience in the wonderful field of hospitality.
Summary Of Qualifications
● Over 2 years management experience in the hospitality industry
● Familiar with advertising, marketing, and sales
● Dedicated to providing highest levels of customer service
● Excellent written and verbal communication skills
● Managed high volume, fast casual, full service restaurants
● Consistently successful in raising service standards and quality operations
● Expertise in hiring, training, coaching, customer service, labor and quality control, and all FOH
operations
Hospitality Experience
Service Manger, Outback Steakhouse October 2012- present
● Managed all daily operations of the restaurants
● Supervised preparation of meals and beverages for customers
● Ensured customer satisfaction with their dining experience
● Dealing with and resolving customer complaints
● Supervising a team of 25 people
● Responsible for cash handling and sales reports at the end of the shift
Food Service Supervisor, Compass Group April 2012- October 2012
● Managed a staff of 20
● Ensured that all patient orders were correct and accurate while also managing a cafeteria.
● Involved with placing food orders
● Handled patient interaction
● Responsible for cash handling at the beginning and end of the shift.
Education
B.A. Hospitality Management December 2011
Virginia State University
References
Available upon request.
Contact this candidate