Customer Service Human Resources

Kay Pereira *** N. Jerico Dr.

Casselberry, FL - *2707

Mobile: 407-***-****

***.***@*****.***

OBJECTIVE

Seeking a full-time or part-time position as Human Resources Assistant in the east central Florida

area or downtown Orlando, where I can use my skills and experience in Organization Development

and Administrative to provide strategic support to general Human Resources process.

SUMMARY OF SKILLS

• Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook, Publisher, QuickBooks and

E-mail Marketing

• Effective interpersonal, written and verbal communication skills

• Self-motivated; customer-focused; ability to work in team or work independently; ability to

handle multitask and deadline

• Fluent in Portuguese; and read, speak and understands basic Spanish

PROFESSIONAL EXPERIENCE

Administrative & Communication Support 2010 - 2014

World Hope Missions Ministry, Orlando, FL

• Provided administrative and clerical support

• Handled accounts payable and receivable, prepared bank deposits, maintained records of financial

transactions; reconciliation; processed credit cards; and payroll/

• Planned, organized and booked trips for Groups of Volunteers and CEO

• Developed and oversaw events such as Fundraisers; Meetings, Lunches, Conferences &

Exhibitions

• Prepared and supervised the production of newsletter, brochures, handouts and all corporate

publications; managed print media

• Managed social media posts as needed; updated and maintained organization’s website, and designed

and launched e-mail marketing campaigns

• Prepared presentations to volunteers and Board of Directors

• Kept lines of communication open with Donor and Volunteers & Customer Service

Human Resources Assistant (on call) 2005 – 2006

Equilliance Closing Services, LLC and Morquest Mortgage, Orlando, FL

• Coordinated and Processed new hire employees documents

• Create and maintain employee personal files

• Data entry of new hires, rehires, status changes, terminations, etc…

• Assisted and Supported Humana Resources as needed

Human Resources Support & Communication Specialist 2002 – 2003

Atlantida Network, São Paulo, Brazil

• Developed and managed Corporate Relation Strategies

• Organized and promoted Organizational Events like Conventions and Seminars

• Managed content of corporate website

• Managed corporate publications and managed print media

• Recruited Customer Service team, Trained the team and Supervised

Organization Development & Communication Consultant 1999 – 2000

Clorox of Brazil, São Paulo, Brazil

• Identified employees’ gaps generated by technological changes (SAP software) by interview,

employees, supervisors, managers and directors;

• Determined whether training is needed and managed the work of outside Training Consultants,

and organized training schedule;

• Managed organizational climate during process change

• Elaborated employees handbook & company policies and procedures

Organization Development & Communication Specialist 1993 – 1999

Editora Abril S/A, São Paulo, Brazil

• Developed Internal/Employee Corporate Communication Strategies and tool to build a

corporate culture, inform about changes and improve job satisfaction

• Defined company policies and procedures

• Managed corporate internal publications and managed print media

• Organized and managed internal events for staff, such as Open House and other events

• Managed the work of outside consultants to develop and apply Employee Climate Survey

WORK HISTORY

Travel Planner 2013 - 2014

Olive Tree Tours, Orlando, FL

• Assisted and devised customers and travel agents with their travel needs via telephone and e-mail,

providing recommendations on all suitable options

• Organized & Prepared Itineraries, working with hotels, airlines, and other transport companies for

ground travel, in order to execute the arrangements

• Responsible for taking reservations and inputting into the computer system. Process

confirmations, cancellations and any changes.

• Kept accurate records of customers and prepared vouchers

Event Staff, Freelance 2009

Team Dynamix LLC and HES Conference Staff, Orlando, FL

• Performed general operational and logistical events duties

Administrative Assistant 2007- 2010

Hands Art – Handyman Services, Oviedo, FL

• Provided Administrative & Customer Service support

Reporter/Editor 1991 - 1993

Diário Popular News Paper, São Paulo, Brazil

• Wrote and edited in-house newspaper

EDUCATION

Organizational Communication (M.A.) Cásper Líbero

Fundação Álvares Penteado São Paulo, Brazil

São Paulo, Brazil 1988

1996

Journalism (B.A.)

Contact this candidate