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Customer Service Quality Assurance

Location:
Oceanside, CA
Posted:
May 08, 2014

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Resume:

ADRIANA SOTO

*** ***** **. *******, ** *****

760-***-****

acd1y2@r.postjobfree.com

SUMMARY

Graduate with Bachelors of Science in Kinesiology with combined State License for Phlebotomy. Highly

experienced Customer Service professional with capability and compassion to truly integrate patient’s

medical and emotional care within facility. Dedicated above normal expectations, and comfortable to

interact with all levels of an organization and public. Energetic self-starter, with organizational skills.

Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when

necessary. Responsible, and driven to reaching goal of working in the medical field.

SKILLS

Medical Terminology Venipuncture Procedure Blood Composition

Patient Identification Skin Puncture Procedures Specimen Labeling

Butterfly Techniques Universal Precautions Quality Assurance

CPR /AED Certified Specimen Transport OSHA Guidelines

Bilingual ~ Spanish Microsoft Office/ Word Excel/ Power Point

EDUCATION

Universal Schools & Colleges of Health & Human Services ~ Riverside, CA

Certified Phlebotomy Technician 1, ID Number CPT47668

American Heart Association~ BLS/CPR/AED

California State University ~ San Bernardino, CA

Bachelors of Science: Kinesiology

EXPERIENCE

Lorenzo~Los Angeles, Ca

2013

Lease Administrator

Completed background screening for future leasers

Solely responsible for the organization of files

Responsible for accounting department

LabCorp~San Luis Obispo/Lynwood, Ca 2012-

2013

Phlebotomist

Trained sites in Visalia, CA and Seattle, WA

Experienced drawing geriatrics and pediatrics

Self taught with LabCorp’s computer program

Campus Apartments~ Riverside, CA

2011

Leasing Agent

Top Leaser 2011

Maintain personable, responsible and energetic work ethic with college students and parents

Completed training on Fair Housing

Self-taught in Microsoft Office and database management

Lab West /Westcliff~ San Bernardino, CA

2011

Phlebotomy Externship

Completed 100+ Venipunctures, butterflies, and syringes on adults and children combined

Input computerized insurance data

Self motivated to stock rooms with laboratory supplies, and maintain clean and safe work area

Think Together ~ Colton, CA

2010

Program Leader

Maintained a well structured after school 2nd grade class

Provided academic, health, and recreation programs with the knowledge gained with my degree, along with

training

Student Fitness & Recreation Center~ San Bernardino, CA

2010

Operations Administrator

Provided members with excellent customer service

Above and beyond maintenance of work area and gym floor

Self-taught knowledge on fitness equipment and safety

Enforced club rules, and would up-sell on training lessons

Big 5 Sporting Goods ~ Riverside, CA

2009

Sales Associate

Provided excellent customer service helping people shop

Would up-sell at any purchase possible

Self-taught on products sold

Handled money, checks, fishing and gun paperwork

Trained new employees

References Available Upon Request



Contact this candidate