Project Manager Management

FELICIA SINGLETON

North Chesterfield, VA

Richmond, VA 23236

Phone: 732-***-****

Email: ****************@*****.***

SUMMARY OF SKILLS

Experienced Project Manager with success in building excellent rapport with clients and team members.

Managed small to Enterprise level IT projects with budgets exceeding $14M. Knowledgeable in Agile and

Waterfall project management methodologies.

Project Planning & Execution Team Building & Leadership Web/Mobile Application Vendor

Management

PROFESSIONAL EXPERIENCE

Capital One (Stefanini), Richmond, VA

Project Manager 12/12 – Present

Responsible for the overall migration of training centers across all regions from XP operating systems to Win7

Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups

Led pilot migration to test processes, anticipate deployment challenges and maximize efficiencies

Manages budget and resources allocation for project work stream

Provide metrics to stakeholders regarding progress on a weekly basis

Update SharePoint with metrics for deployment tracking on a daily basis

Guarantee the attainment of key milestones by proactively tracking metrics and project outputs

Manage client expectations by ensuring delivery of the highest service

Acting and implementing customer’s feedback

Negotiate successfully with clients, staff and outside vendors

Coordinates with customer on a weekly basis to ensure that scope and expectations of deliverables are being met

Responsible for designing and documenting processes

LexisNexis-Martindale Hubbell, New Providence, NJ

Project Manager 01/08 – 12/12

Lead a matrix team including offshore resources to ensure project completions are within time, budget and scope of

expected deliverables

Maintained SharePoint site permissions, provided access to users on the SharePoint site

Responsible for coordinating and implementing disaster recovery plans for web applications and managing tasks for

completion.

Provided regular communication of project status and issues requiring escalation, mitigating risk and scope creep to

stakeholders

Apply effective project management methodologies and control techniques

Prepared project documentation consisting of proposals, SOW’s and NDA’s

Managed the review of project scope, budget, and schedule for compliance with customer specifications

Identified and presented non-conforming issues to project sponsor and assists in resolution

Tracked burndown during daily scrum meetings

Professional Healthcare Resources, Richmond, VA

Regional Recruiter 10/06 – 12/07

Developed recruitment plans to proactively source candidates and meet assigned department needs

Ensured qualified applicants were recruited in a timely manner and met expectations and requirements of customers

Conducted reference and background checks, coordinate new hire and ensure procedures and legal requirements are

completed in a timely manner

EDUCATION

Bachelor’s Degree in Human Resources Management, Strayer University, Richmond, VA Political Science, Delaware

State University, Dover, DE Project Management Skills for Success (PMBOK) Certificate, Learning Tree Complex

Project Management (PMBOK) Certificate, Learning Tree

TECHNICAL SKILLS

MS Office (Excel, Word, PowerPoint, Visio, Project) SharePoint TFS (Team Foundation Server) Redmine TeamTrack

Blueprint HP Service Manager JIRA Clarity HP Service Manager VersionOne

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