Customer Service Representative

Matthew Smith

Customer service representative

Laveen, AZ

*****.********@*****.*** - 602-***-****

WORK EXPERIENCE

Customer service representative

Sollid Cabinetry - Gilbert, AZ - September 2011 to March 2013

Pulled invoices, built orders and transported customer's orders.

* Built cabinets to customer's specifications.

Inbound Warehouse Lead

Stanley Black and Decker - Mira Loma, CA - January 2011 to July 2011

Supervises the daily work of employees engaged in receiving and storing inbound product, to include all

receivers and day forklift operators.

* Manages labor hours and consumable supplies within budget. Prepares work schedules including extra

Saturday work as needed.

* Conducts receiving and location audits daily ensuring all required receiving documentation is accurately

completed and that material is checked in and stored correctly with a minimum potential for loss.

* Maintains the facility including main warehouse, office spaces, loading dock, including all related racking,

fixtures, and structures.

* Sets up the warehouse in support of night operations.

* Inspects material handling equipment daily for safe operations and coordinates required repairs with

maintenance department.

* Interprets Company policies for employees, enforces safety and security regulations, and holds daily pre-

shift meetings.

* Performs reviews of functions conducted on the Day Shift and implements changes in proper use of

equipment to increase overall efficiency of the receiving and storage functions.

* Conducts investigation of personnel accidents to determine root causes and makes recommendations for

disciplinary action where required.

* Supervises the daily functions of Will Call included, but not limited to, replenishment, selection and loading

of product.

* Performs the duties of employees supervised and other related duties as needed.

Inventory Warehouse Associate

Stanley Black and Decker - Mira Loma, CA - October 2009 to January 2011

Trained, certified, assigned and regularly uses lift equipment as needed.

* Inventory of pallets received.

* Identify damages and complete necessary procedures.

* Keeps work area neat, clean and hazard free.

* Consistent, reliable attendance.

Shipping and Loading Associate

Stanley Black and Decker - Mira Loma, CA - 2006 to 2009

Mira Loma, CA

Shipping and Loading Associate

• Picked orders using order puller and/or reach truck.

• Load truck using a dock stocker

• Shipped using UPS Shipping System

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