Customer Service Data Entry

ANEISA HACKER

***-** ******* ******** *******, Ontario M1L 0E1 Home: 416-***-**** Cell: 416-***-****

******.******@*****.***

OBJECTIVE

Seeking a challenging and rewarding position in Office Administration, Accounting, Payroll and Customer

Service

QUALIFICATIONS

Administrative, Data entry, Call Centre, Computer, Mail Room, and Filing experience

Excellent Customer Service and Communication skills gained through extensive service roles

Solid Research, Analytical, Writing, Proofreading and Organizational skills

Strong Computer Aptitude (Microsoft Office), Internet Skills, and easily learns new software

Reliable, Adaptable, Hard-Working, Committed and a Focused Employee, who can work in teams and

independently

EDUCATION

YORK UNIVERSITY

2012

Bachelor of Arts, English Literature

Graduated with an English Literature Degree

Gained excellent communication, writing, researching, analytical, and editing skills

WORK EXPERIENCE

LCBO – SPECIALITY SERVICES

July 2013-Present

OFFICE/INVOICING CLERK (TEMPORARY WORK ASSIGNMENT)

Processing a high volume of private orders and preparing invoices for clients

Performing work with various software programs including Microsoft Office (Word, Excel, Outlook)

and Oracle

Entering large volumes of new customers, and updating information while maintaining high accuracy

and meeting tight deadlines

Collaborating with colleagues to solve problems and ensure cohesive workflow

Representing outstanding customer service skills while dealing with customers face-to-face, by email

and telephone

Processing returns and name changes

Additional administrative duties and skills include: telephone use, photocopying, problem solving,

filing, archiving, creating receipts, emailing, multi-tasking, organizing documents, printing and assisting

supervisor with any additional and/or unrelated work

Provides relief to the Quotations Clerk when needed

SCOTIA BANK

November 2012-March 2013

Accounting Clerk at Scotia Bank (TEMPORARY WORK ASSIGNMENT)

Prepared Bank confirmations that have been requested by auditors/auditing companies

Performed various clerical and administrative duties such as writing letters and other correspondence,

photocopying, internet search, formatting documents, organizing file folders, maintaining computerized

filing systems, calculating statements, data entry and retrieving files for supervisor/manager

Ensured daily targets were met while maintaining first-class work quality

File Clerk at Scotia Bank (TEMPORARY WORK ASSIGNMENT)

Quickly identified where documents belonged and placed them in the correct location so that it could be

easily located when needed

Dropped off and picked up file documents to managers when requested

Checked the database (Microsoft Access) for clients at manager’s request

Created new file folders when needed, checked e-mails, printed request and other clerical duties

Took and stored future file requests and delivered the requested documents on the date specified

Adhered to and upheld the departments filing system; ensuring that it remained intact and well organized

MILLENNIUM RESEARCH GROUP

Summer 2012

Data Entry & Clerical Associate (SUMMER CONTRACT POSITION)

Performed numeric data entry in various Microsoft Access databases

Collected and entered medical information for Research Analyst

Maintained accuracy and speed while meeting deadlines set by managers and clients

Performed double data entry and data entry checks at the end of each assignment

Other duties: photocopying, internet use, tracking in Microsoft Excel and other clerical duties

MUNICIPAL PROPERTY ASSESSMENT CORPORATION

January 2011-August 2011

Data Entry/Data Verification Operator (CONTRACT POSITION)

Performed alpha/numeric entries (working with two screens at the same time)

Maintained great accuracy and speed while meeting daily goals and deadlines

Other duties: photocopying, internet use, and other clerical duties when needed

SYMCOR INC.

February 2008-December 2009

Data Entry Operator

Performed alpha-numeric cheque entries and transaction balancing, while maintaining accuracy and

speed and provided mail room relief when needed

MIRATEL SOLUTIONS

January 2006-January 2008

Inbound/Outbound Customer Service Representative & Mail Room Clerk

Took ticket orders for various not-for-profit lotteries throughout Canada, while delivering excellent

customer service

Made outbound/fundraising calls to remind past customers of upcoming lottery campaign

Provided data entry relief during selected campaigns and during lottery draws

Sorted and batched mail orders for processing

TYMPANI LANE RECORDS

September 2005-January 2006

Assistant (High School CO-OP PLACEMENT)

Researched various locations for performances, residencies, and advertisements

Typed and formatted: information gathered through research, lyrics for publication, and music files

References Available Upon Request

Contact this candidate