Medical Assistant Manager
Resume:
RESUME`
NANCY NAYLOR
Arnold, MO 63010
*****************@*****.***
CAREER SUMMARY
Team Epic Physician Office Scheduling Supply
Leadership Implementation Administration Coordinator Management
Medical New Process Policy/Procedure Property Office
Assistant Implementations Development Management Openings/
Closings
WORK HISTORY
SSM Healthcare System St. Louis, MO 1988 - 2014
SSM Medical Group (2005-2012)
Dr. Andrew Chao, DO
Dr. Eric Nalagan, MD
Dr. Patrick Daniels, DO
Medical Assistant/Office Manager
. Triage all phone calls to physicians, NP, Management, MA's,
. Refills, Notified patient's of test results, admissions, referrals,
pre-certs, Prior Authorizations
. Roomed patients, vital signs, labs, phlebotomy, minor procedures,
injections, vaccines, updated Health and History, medication, surgical
procedures, allergies
. Scheduled procedures, follow up appointments, added additional
procedures to labs as directed
. Maintained quality assurance measurements as needed on each patient
depending on DX
. EMR-EPIC SUPER USER
. Implemented, led, and supervised staff and physicians from paper MR,
to EMR, (Epic) into 4 offices
Metro Foot Specialist (2005-2007)
. Working manager for Metro Foot Specialist, Dr. Kara Kozlowski, and Dr.
Julia Partin. Roomed, assisted in procedures, X-rays, Scheduling,
Precertification's, Referrals, Etc.
SSM Physicians Organization (2005 - 2012)
Office Management
. Coordinated day - day operations, including billing, payroll, and
productivity reports
. Implemented the EPIC system in three different facilities
. Was instrumental in opening the Eureka SSM and managed the family
practice and Time Share office.
. Instrumental in opening the 3rd. floor for SSM Physicians Organization
. Supervisor over registration area
. Implemented new processes to ensure a seamless transition from a
private practice to the Physicians Organization
. Served as a business team leader for a new family medical practice
that included physicians and staff members
St. Joseph's Hospital/Kirkwood (2000 - 2005)
Surgery Scheduler
. Scheduled all surgeries, coordinate with the Anesthesia Department,
Charge Nurse, Sterile Processing Department, Admitting Department, pre-
registration nurse
. Facilitated activities with outside vendors for equipment, tissue, x-
ray, valves, and cadaver bones
. Coordinated the interactions between the heart team and anesthesia lab
for patients undergoing emergency open heart surgery
Almiron Clinic, Inc. (1988 - 1999)
Medical Assistant/Office Manager
. Submitted all insurance claims for processing
. Coordinated physicians/staff schedules for after-hours and day care
clinics
. Communicated, on a regular basis, productivity reports to Senior
Management
. Acted as the intermediary, for property management, chambers of
commerce, construction crews, and tenants for all issues and
inspections
. Conducted admission/discharge functions in conjunction with the
managed care nursing staff
PROFESSIONAL EDUCATION
Medical Assistant - Medical Institute in Kirkwood (1987-1988)
Graduated with 3.4
Numerous Continuing Education Sessions
Achievements
Employee of the month award
Patient satisfaction survey scores
95%
"And in the End, It's not the Years in your Life, but the Life in your
Years"
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