Customer Service Sales
Resume:
Melanie Workman
Apt ****
Mississauga, ON
L5A 3X1
********************@*****.***
Education
Sheridan College Institute of Technology and Advanced Learning
Advertising Diploma
Art Fundamentals Certificate
Work Related Skills
During my education at Sheridan College and through my work experience, I have been given
the tools and skills to succeed in any task I take on. In the years I have worked in my chosen
field I have been able to put these tools to practical use. I have also gained further knowledge
to help improve the skills I have, while also learning new ones.
The skills I have include, but are not limited to:
● Customer Service
● Coordination of various projects at once
● Quick thinking problem solving
● Efficient time management
● Effective and efficient communications skills
● Team work
The computer training I have received includes, but is not limited to
● Microsoft Office
● Microsoft Outlook
Work Experience
Hospital for Sick Children (Contract) February 2014 May 2014
Position: Clerk
Responsibilities:
● Opening and sorting incoming mail daily, and delivering it to the appropriate accounts
payable clerk
● Sorting cheques according to delivery method
● Gathering back up material for cheques requiring further sign off, and delivering them to
the appropriate person for sign off.
● Picking up and delivering mail and cheques to various locations within the hospital
● Preparing cheques for mail, both internally and externally
● General clerical support including filing, copying, and various department errands
Freeman Audio Visual (Contract) January 2014
Position: Customer Service Assistant
Responsibilities:
● Assisting Conference Presenters in uploading their PowerPoint presentations to the
central A/V system
● Troubleshooting any formatting, photo, or video issues
● Providing instructions on how to run their presentation from their specific presentation
room
Research Now Inc. (Contract) January 2014
Position: Receptionist
Responsibilities:
● Operating a busy switchboard, directing callers to the appropriate person
● Providing general information to callers
● Receiving and signing for packages are redirecting them to the appropriate person
Little Feet Big Dreams Child Care April 2011 November 2013
Position: Early Childhood Assistant
Responsibilities:
● Closely supervising children during activities, play, meals, and naps.
● Interacting with the children in a positive manner.
● Preparing and serving snacks and lunches daily.
● Creating program plans, as well as providing and leading activities for the children to
participate in to enhance their musical and artistic abilities, fine and gross motor skills,
and senses.
● Daily cleaning duties including, but not limited to: sanitizing toys, cleaning tables and
floors after snacks and meals, emptying garbage bins twice daily, cleaning dishes as
necessary.
● Completing a twice daily check of the playground to ensure all outdoor space is safe for
play.
● Communicating daily with parents regarding their child’s day, and any issues that may
have been observed.
● Attending workshops on a variety of topics to continue professional development.
Pattison Outdoor Advertising February 2006 April 2011
Position: Production Coordinator
Acknowledgments:
● Two time GEM recipient for “Going the Extra Mile”,
● Personal Achievement Award in recognition of outstanding performance and
achievement.
Responsibilities:
● Coordinating installs of specialty products in various malls across the country.
● Generating quotes and orders using Filemaker Pro.
● Providing quotes for sales reps/clients on the costs of producing material for their
posting.
● Ordering production from various suppliers, and coordinating delivery.
● Being the liaison between suppliers and clients with regards to proofs, artwork issues,
specs and any production related questions.
● Providing tracking reports to sales reps advising of delivery of their client’s material.
● Updating those involved on status throughout the project.
● Coding and reconciling production related invoices.
McLaren McCann, M2 Universal September 2004 February 2006
Position: Assistant Media Planner
Responsibilities:
● Assisting in planning the client’s campaigns.
● Attending client meetings to better understand their focus and plan for the upcoming
year.
● Generating and placing orders for print ads in various newspapers and magazines across
the country.
● Tracking ads currently running as to positioning, proximity to competitors, visibility, etc.
Hobbies and Interests
I enjoy many sports, most notably hockey and soccer. I enjoy scrapbooking and reading, as
well as cooking and baking.
Summary
I am an enthusiastic and hard working individual who enjoys working in groups, but I am also
productive working alone. I am reliable, trustworthy, and enjoy taking on new challenges. I
enjoy learning, and am not afraid to try something new.
References available upon Request
Contact this candidate