Technician Office
Resume:
EDWARD DURHAM
**** ***** ********* ***** • PLAINFIELD, ILLINOIS 60586
CELL: 815-***-****
HOME: 815-***-****
EMAIL: acd1ut@r.postjobfree.com
Summary of Qualifications:
Over 15 years experience in Information Technologies, good communication and interpersonal skills.
I’m experience with installation, configuration and upgrading hardware and software in Corporate Offices.
Employment History:
Robert Half Technology 10/2013 – Present
IT Support Technician (Contractor) at Joliet City Hall, Joliet, IL
Environment: MS-Windows XP/7, Office 2010, Track-It, VPN, Remote Desktop, Atelier Web, Trend Micro,
Fog Imaging, Active Directory, Dell, HP and Panasonic computers, iPhones, Blackberry, Androids.
• Provide 1st and 2nd level technical support for Police/Fire department and all city workers.
• Maintain court room video and computer equipment.
• Perform installs and updating of software for desktop, laptop and WAN/LAN remote end users.
• Remove computer viruses create new PC images and deployment.
TEK systems 08/2010 – 04/2013
Desktop Support II (Contractor) at Navistar, Inc. Lisle, IL
Environment: MS-Windows XP/7, Office 2007/2010,IBM Maximo, Magic, Remedy, VPN Juniper,
Remotely Anywhere, Remote Desktop, Norton’s Ghost, Active Directory, Dell and HP computers.
• Provide second level technical support, troubleshooting and diagnosing HW/SW problems.
• Assist in installs and updating of software for desktop, laptop and WAN/LAN remote end users.
• Resolve Windows, Internet/Intranet issues and other PC software issues on desktop and laptop.
• Remove computer viruses and provided major PC repairs in accordance with outside vendors.
• Assisted in troubleshooting user problems relating to Operating System issues, Network
Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
Native Staffing, LLC 07/2009 – 08/2010
Printer Technician (Contractor) at Siemens IT Solutions and Services, Mason, OH
Environment: Microsoft Windows Platform, MS-Office Suite, Lexmark, x850, c782, x654 and IBM 6700,
4400 printer products.
• Installation and configuration of Lexmark and IBM printers, scanners and copiers.
• Diagnose and repair color, monochrome MFP laser and thermal printers.
• Escalate any issues to the coordinator and make any necessary adjustments.
• Decommission any existing hardware that has been replaced. (IBM, HP, Epson)
RL Canning 03/2009 – 05/2009
Help Desk Analyst (consultant) at The University of Chicago Hospitals, Chicago, IL
Environment: Windows XP, Macintosh OS X, MS-Office 2007, Parallels 4.0, iMAC, HP, Dell, Service
Desk, Active Directory, Remedy, Offer Remote, Outlook, Oracle, Citrix Web Client, Cisco VPN, CNET.
• First point of contact for company supported applications (Epic, Oacis, Kronos, etc.)Via phone.
• Determine source of computer problems (hardware, software, user access, etc.)
• Troubleshoot computer and printer problems.
• Document resolution in service ticket system for future references.
EDWARD DURHAM
1706 GRAND HIGHLANDS DRIVE • PLAINFIELD, ILLINOIS 60586
CELL: 815-***-****
HOME: 815-***-****
EMAIL: acd1ut@r.postjobfree.com
Native Staffing, LLC 09/2008 – 10/2008
Technician II (contractor) at Siemens IT Solutions and Services, Inc., Downers Grove, IL
Environment: Windows XP, Office 2003, HP desktop/laptops, IBM 4400 Thermal printers.
• Assignment at Washington Mutual to decommission 240 computers and move 300 workstations.
• Reconnect workstations and IBM LAN printers.
• Perform quality control test and provide technical support for end users.
Lexmark International, Inc. 08/2007 – 7/2008
Field Service Engineer (contractor) at Lexmark International, Inc.. Chicago, IL
Environment: Windows OS, MS-Office, WebEx, Siebel eServices, Lexmark printers.
• Accurately diagnose, repair & support Lexmark medium to large scale printers/copiers.
• Ensure accurate parts inventory and manage all supplies of inventory for company van.
• Train customer on appropriate usage of Lexmark product and features.
Apex Systems, Inc. 10/2006 – 08/2007
Field Technician (contractor) at Unisys Corporation, Naperville, IL
Environment: Windows OS, MS-Office, TCP/IP, Anti-Virus, Dell desktop/laptops.
• Provide customer on-site hardware support, repairs and installs.
• Provide basic network troubleshooting Dell, HP, and IBM printers.
• Monitor assigned service calls and complete in a timely manner.
Insight Global Inc. 10/2005 – 09/2006
Support Technician (contractor) at BP Corporation, Warrenville, IL
Environment: Windows XP MS Office 2003, Bloomberg Applications., Remedy, Ethernet, TCP/IP, MS-
Exchange/Outlook, Dell, IBM Desktop/Laptops, HP printers.
• Provide trading floor PC support and break/fix troubleshooting.
• Setup workstations for dual monitors, printers and scanners.
Smart Source Technical Staffing Solutions 04/2005 – 09/2005
Systems Support Technician (contractor) at Illinois Credit Union League, Naperville, IL
Environment: Windows 98, NT, 2000, XP, Microsoft Client Network, MS-Office 2000, Ethernet, TCP/IP,
Lotus Notes R5, MS-Exchange/Outlook, Dell Desktop/Laptop, HP printers.
• Provide timely response to request made via personal contact, phone or email.
• Accurately record, prioritize, categorize, and assign requests in system.
• Perform PC deployment, moves, and upgrades.
• Support users connecting remotely via Remote Desktop.
• Base-level admin and 2000/03 server and Active Directory experience.
Hudson Global Resources 01/2005 – 04/2005
Helpdesk Support (contractor) at Sanford Corporation, Oak Brook, IL
Environment: Windows 2000/XP, Microsoft Client Network, MS-Office 2003, Ethernet, TCP/IP, Citrix
Client, Lotus Notes R5, MS-Outlook, Track-it, VPN, Dell Desktop/Laptop, HP and Canon printers.
• Provide Helpdesk/Desktop support for Sanford Corporation.
• Configuring new desktop/laptop computers and shipping to remote users.
• Ghosting Windows XP images and deploying PDA’s.
• Troubleshoot and resolve problems related to desktop HW/SW and business applications.
2
EDWARD DURHAM
1706 GRAND HIGHLANDS DRIVE • PLAINFIELD, ILLINOIS 60586
CELL: 815-***-****
HOME: 815-***-****
EMAIL: acd1ut@r.postjobfree.com
3H Technology 02/2004 – 09/2004
Computer Specialist (contractor) at U.S General Services Administrations, Chicago, IL
Environment: Windows 2000/XP Workstations, Microsoft Client Network, Office 2003, Ethernet, TCP/IP,
Lotus Notes R6, Dell Desktop/Laptop, HP, IBM 4610 printers, Unicenter Service Desk, McAfee Anti-Virus.
• Providing desktop/laptop (break-fix) support.
• Re-imaging, setup and configure printers, scanners, PDA’s and other computer peripherals.
• Windows XP Deployment and setup new desktop/laptop computers.
• Upgrade and configure Lotus Notes R6 and deployment of Blackberry PDA’s.
• Support users connecting remotely via VPN.
Spiegel, Inc. 02/1998 – 06/2003
DESKTOP SPECIALIST (PERMANENT) AT SPIEGEL, INC., DOWNERS GROVE, IL
Environment: Windows NT/2000, IBM OS/2 Warp, Unix, Microsoft Client Network, Novell Netware 4.1,
IPX/SPX, Ethernet, Token Ring, Lotus Notes R5, MS-Office 2000, Citrix Client, VISIO 2000, MS-Remote
Desktop, Ghosting, Norton Anti-Virus 7.6, Internet Explorer 5.5, Compaq Desktop, iPaq, HP printers,
Terminal Services, PC-anywhere, Norton’s Anti-Virus.
• Provide desktop troubleshooting and departmental help desk services.
• Hardware and software installation.
• PC imaging and configuration.
• Perform special projects for senior level executives.
Education:
Lexmark International, Inc.
Certificate of Completion:
Driver Software Skill Check
Digital Multi-meter
Printing Architectures
RFID UHF Options
Co lour Science and Theory
Dell Certified Systems Expert
DCSE certified passing exam’s 543, 547 and 548.
Tech Data Corporation
Schaumburg, Illinois
Hewlett-Packard Printers / HCS-522: Hardcopy Solutions Technical Training – Completed Course
Productivity Point International
Naperville, Illinois
MOC2152: Implementing Windows / 2000 Professional and Server – Completed Course
College of Automation
Chicago, Illinois
Certificate in Computer Operations and Management
Daley College
Chicago, Illinois
General Elective Courses
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