Sales Customer Service

Peter J. Calabrese >>>

**** ********** **., *****, ** 75075

Cell: 469-***-****

*****@**************.***

>>>Profile

Hard working and experienced B2B sales consultant and account management

professional, seeking an opportunity with a manufacturer of power

transmission components that believes profitability and the customer are

equally important. Key characteristics include:

. 18+ years' sales, negotiations and customer service experience.

. Strong work ethic and desire to succeed.

. The right mix of sales operational hands on knowledge, attention to

detail, and motivation to sell and meet sales goals.

. Ability to address both business and technical orientated customer

needs.

. Deep commitment to developing long-term relationships with clients and

to growing business by exceeding customer expectations.

. Solid business acumen including excellent and persuasive business

communication skills.

. Demonstrated ability to work independently and exercise good business

judgment and to analyze territory opportunities.

>>>Professional Experience

>Metroplex Home Inspections, LLC., Plano, TX (2002 to 2013)

Licensed Professional Home Inspector, Owner

. Obtained Professional Home Inspector License and started a home

inspection company in order to offset earning loss due to the economic

downturn in the telecom industry.

. Earned additional income by marketing additional services to realtors

including, Ozone Air Quality Service and Pre-Sales Staging and home

improvement services.

. Maintained a network of realtors -85% of business came from referrals.

. Continued education on current code requirements, building processes

and inspection regulations to provide the most up to date and

comprehensive inspection services to prospective buyers.

. Eared a reputation as being one of the most flexible and thorough

inspectors in the area.

>Arrow Electronics, Melville, NY (1996 to 2002)

Wyle Electronics was acquired by Arrow in 1999. Wyle sold active components

for circuit boards; key customers included Fujitsu, Texas Instruments and

other large telecom and oil drilling accounts. During employment at both

company's worked in the sales and product marketing groups. Directly

contributed to company profitability by successfully implementing

contracts, marketing strategies and sales plans.

Sales and Marketing Representative, Arrow (1999 to 2002)

Value Added Program Manager, Wyle (1997 to 1999)

. Acted as the account lead for a large Telecom Original Equipment

Manufacturer with annual purchases of $2 to $8 million.

. Managed challenging SLAs around quoting and fulfillment that had been

set by the prior distributor along with an annual RFP.

. Developed a client prospecting database that was used to market a new

web application along, within the first month of operations the list

generated $40,000 in net new revenue.

. Implemented a pro-active customer communication program that resulted

in an increase in customer service levels from below 80% to greater

than 90% in less than one year. Consolidated daily activities to

improve scheduling efficiency, order entry, and flow of information.

. Day to day duties included contract and pricing negotiations,

scheduling, forecasting, technical product reviews, product

specification research, product interchanges, design tracking, and

omitted stock requirements.

Product Manager/Value Added Coordinator, Wyle (1996 to 1999)

. Acted as a liaison between corporate management, sales, logistics

group and the customer's management, engineering, purchasing and

production departments to ensure that all product orders were produced

to specification and client's schedules.

. Coordinated the production component requirements for 20-40 different

PCB assemblies for both established products and new prototypes.

Learned the importance of bill of material change orders and how they

can affect the overall outcome of the product, schedule and

profitability of a project.

. Reviewed daily reports to look for enhanced profit margin

opportunities. Worked with manufacturer or manufacturer's

representative to request additional margin and the results added

between $2 - $5 thousand dollars to the bottom line per month.

. Created a tracking system for outside sales associates to monitor

design efforts that resulted in an increase in follow-on opportunities

from 4 to 20+ per week with a 50% decrease in rejection notices.

. Created product line promotions to inside/outside sales personnel for

increased profit opportunities from manufacturers for electronic

components

. Trained new associates on proprietary company software.

>Applied Industrial Technologies, Cleveland, OH (1990-1996)

Worked in the Stafford, TX office for an industry leading provider of

mechanical power transmissions components, hydraulic components, bearings

and gears. Presidents Award Winner which placed the division in the top 4%

of the company for sales, profitability and ROI. Key customers included

Imperial Sugar, Schlumberger, Texas Instruments and other local hydraulic

and mechanical maintenance and repair companies.

Branch Sales Manager (1995 to 1996)

. Tasked with setting up a stocking facility to meet the demands of a

strategic customer in less than 30-days. (Freeport, TX)

. Had to independently develop stocking requirements and stock over

$250k in initial inventory.

. Designed office space and ordered and coordinated installation for all

needed equipment including computers, shelving and furniture.

Account and Customer Service Representative (1990 to 1995)

. Started with a list of 300+ accounts which bought less than $3K

thousand and within 8 months was able to profile and qualify the top

100 accounts and increase sales to $30K plus a month. Remaining

accounts were then turned over to telemarketing for additional

qualification.

. Increased market share in customer base by targeting customers who

were working with a competitor and were not fully satisfied with the

level of service they were receiving. Efforts resulted in an increase

by 300%, results and account penetration were recognized by management

sales volume 300%.

. Learned how to effectively communicate client technical specifications

to engineering.

. Leveraged standard products to help clients solve complex problems in

manufacturing and increase their time.

. Effectively grew business by proactively communicating with clients

engineering and purchasing teams - presented technical solutions to

engineering and explained the cost savings of these solutions to

purchasing.

. Negotiated final purchase price and terms with clients..

. Implemented ISO 9000 data tracking information and procedures for the

division.

. Streamlined order entry procedures and increased efficiency by 15

percent.

. Decreased expediting and inventory times by 20 percent.

>>>Education and Skills

Education - Texas A&M University, BS, Industrial Distribution, May 1990

Certifications - APICS, CPIM,2000 Certification in Production and Inventory

Management (no longer current), Licensed Texas Real Estate Agent (0525077,

and Licensed Professional Home Inspector (5965)

Computer Skills - Proficient in business software (MS Outlook, Word,

Excel), Order Management Systems and CRM applications.

Other Skills - Safe and responsible driver. Valid Texas driver license, no

violations for the past 5 years.

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