Customer Service Quality Control

Andrew P. White Email: ***************@*********.***

Home Address

**** *. ************ **.

Indianapolis, IN 46220

Mobile: 217-***-****

EDUCATION

Millikin University,

Decatur, Illinois September 2002- May 2006

Bachelor of Science- Chemistry

Minor- Music

PROFESSIONAL EXPERIENCE

Sashco, Brighton, Colorado June 2012 – August

2013

Quality Control Scientist

• Tested all incoming raw materials and packaging in order to ensure compliance with quality

specifications.

• Performed routine checks of in-process and finished goods.

• Checked the validity of customer complaints forwarded by customer service.

• Regularly calibrated laboratory instruments according to GMP/GLP(Good Manufacturing

Practices/Good Laboratory Practices).

• Ensured that production schedules and manufacturing deadlines were met.

• Designed, wrote and revised test methods for raw materials.

• Organized and managed all QC paperwork.

• Assisted R&D in troubleshooting issues with products during the manufacturing process.

Hach, Loveland, Colorado January 2012 - June 2012

Technical Support Specialist

• Handled incoming order entry and technical questions from customers and provided prompt, accurate

answers.

• Provided sufficient technical troubleshooting support on Hach’s test systems.

• Developed a thorough understanding of Hach laboratory instruments and applications.

• Identified sales opportunities and understanding of the industries vertical markets, and products and

offered appropriate up-sell and cross-sell opportunities to customers.

• Ensured long term customer relationships by utilizing professional customer service skills.

Roche, Indianapolis, Indiana May 2006 – October 2010

Senior Scientific Specialist

• Performed testing/compounding procedures according to FDA guidelines and approved documentation.

• Handled hazardous chemicals and drugs requiring restricted clearance.

• Maintained tight manufacturing timelines ensuring production schedules are met.

• Effectively utilized computer applications such as Microsoft Outlook, Excel, SAP, E-Doc Compliance.

• Performed work area maintenance such as instrument calibrations, hazardous waste collection and

general laboratory cleaning.

• Maintained GLP’s and GMP’s by observing proper OSCA safety regulations

• Followed proper rework plans and instructions to adjust OOS(Out Of Specification) products.

• Worked closely with a product validation team to ensure consistency and reliability in production

documentation and practice.

• Participated in a global product transfer moving manufacturing from the U.S. to Germany

• Led a document alignment team to ensure consistency of record keeping practices between

manufacturing groups.

• Achieved a “Right the First Time” documentation initiative by maintaining documentation free from

errors 93 percent of the time.

MedPointe Pharamceuticals, Decatur, Illinois January 2004 – May 2006

Quality Control Laboratory Technician

• Cleaned laboratory glassware and equipment according to FDA regulations.

• Replenished dissolution mediums and mobile phases as necessary for laboratory scientists.

• Performed regular maintenance on laboratory instrument such as UV-Vis, HPLC, and GCMS.

• Performed physical testing on tablets and suspensions.

PROFESSIONAL MEMBERSHIPS

American Chemical Society, 2003-present

Boy Scouts of America, Eagle Scout, 2000

Contact this candidate