Customer Service Manager

Shelly Dripps

Wadsworth, IL

acd1s9@r.postjobfree.com - 224-***-****

WORK EXPERIENCE

Customer Service Manager

Wines and Spirits - Mundelein, IL - April 2010 to Present

Responsibilities

Maintaining inventory

Assist customers with their purchases.

Bank deposits

Place product orders to replenish inventory.

Accomplishments

Trained the staff on the pos system as well as how day to day operations are done.

Implementing a purchase order requirement for all products received.

Skills Used

Good leadership and team player.

Works well with others.

Employee scheduling.

Fast learner.

Account Manager

Hess Food Group - Libertyville, IL - September 2006 to August 2009

Responsibilities

Order entry.

Set up freight for orders.

Maintaining inventory on a F.I.F.O order for fresh fruit.

Accomplishments

Used color codes for each account.

I was able to take over a major account on a short notice and restructured the way the fresh product inventory

was handled.

Skills Used

Customer Services skills as well as an efficient multi-tasker.

Fast learner.

Excellent attention to detail.

Warehouse/Receptionist/Customer Service/Order Entry

Neil Enterprises / Illini - Vernon Hills, IL - June 1995 to March 2006

Responsibilities

Switchboard

Order entry

Picked and packed sample orders.

Assisted setting up trade show displays.

Daily invoicing

Consolidation of daily company records.

Accomplishments

Developed and rolled out a policy for sample orders to save the company money.

Skills Used

Consistently meeting deadlines and goals.

Excellent attention to details.

Efficient multi-tasker.

Fast learner.

EDUCATION

Waukegan High School - Waukegan, IL

1986 to 1990

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