Customer Service Sales

FRANK WELSH

** ****** ******

North Arlington, NJ 07031

201-***-**** ***********@*******.***

SUMMARY

Committed and motivated professional with extensive experience of operations, logistics and customer

administration and ability to work independently on large projects or as part of a team to meet deadlines.

Skill Highlights:

Oracle Organized

Lotus Notes Logistics Planning

Microsoft Office Data Collection

PROFESSIONAL EXPERIENCE

RICOH BUSINESS SOLUTIONS, Pine Brook, NJ and Fairfield, NJ 1998 – Nov-2012

Data Cleansing Project (2011-2012)

Hand selected by Corporate Office to participate in a Data Cleansing Team comprised of 25

members nationwide

Ensured all service contracts are billing correctly in oracle system

Researched company install base to verify all customer information was accurate for files to convert

seamlessly

Operated Iris Suite which contained all reports and locations of focus in the project

Customer Service Assistant II, Fairfield NJ (2010-2011)

Created customer contracts, processed and resolved credits, debits/ billing corrections and

adjustments

Resolved customer disputes including tax and shipping and handling exemptions

Conducted inquiries with sales, billing, shipping, and field repair as needed in the resolution of

customer concern or complaint

Senior Distribution Center Assistant, Fairfield, NJ (2008-2010)

Researched all orders created by order processing team in Oracle to confirm all line items are

available in inventory to complete the order

Made necessary inventory transfers from other distribution centers to complete orders in a timely

manner

Worked closely with distribution center and carriers to ensure all orders are delivered complete and

in a timely manner

Reviewed inventory reports and oracle system to provide sales team with proper arrival dates on

equipment

FRANK WELSH

Page 2

201-***-**** ***********@*******.***

Assistant Inventory Control Coordinator, Fairfield, NJ (2006-2008)

Logged pending orders onto Excel spreadsheet

Created Customer Acknowledgement paperwork

Entered and linked machine and accessory serial numbers into OMD system daily

Sent out End of Day report and Backorder Lists to Sales Force using Lotus Notes

Materials Distribution Handler, Fairfield, NJ (2005-2006)

Received incoming materials and prepared materials for shipment

Conducted monthly inventory

Operated warehouse equipment such as forklift, stair climber, pallet jack

Fulfilled customer orders

Delivery Driver, Fairfield, NJ (1998-2005)

Ensured equipment is configured to the bill of lading

Ensured equipment is properly loaded and secured in vehicle

Delivered, picked-up and relocated equipment at customer site

Contacted the dispatch and/or service department if technician is needed

Identified customer’s needs and determine appropriate action

EDUCATION

Electronics Technology Degree, Rets Electronics

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