Customer Service Sales

RESUME

PERSONAL INFORMATION

Nancy Thiboutot

*-***** *********** ****.

Pierrefonds, QC H9H 4Y6

Tel.: 514-***-****

**********@*******.***

Languages spoken and written: French & English

STUDIES

Lasalle Collège

DEC – Secretarial science (option medical)

SOFTWARE KNOWLEDGE

Word, Excel, PowerPoint, Illustrator, InDesign, Corel Draw, Salesforce, Sales Logix, Constant Contact,

Tecsys, Elite Q, AS-400, Accpac, Maynard, EIS, Fortune 1000, Acomba, Quark Express

WORK EXPERIENCES

Les Éditions Jules Châtelain – Assistant to the Publishers

November 2013 – April 2014

• Reception

• Customer service

• Organize events and corporate meetings across Quebec and Ontario

• Billing and shipping of orders

• Purchasing and inventory control

• Responsible for all office equipment

• Travel arrangements

J. Walter Company – Marketing Assistant

April 2001 – September 2013

• Support Canadian sales force

• Customer service

• Coordinate industrial trade shows across Canada, corporate meetings and other events

• Purchase, negotiate and inventory control of promotional items, clothing and uniforms

• Translation

• Coordinate and program Regional/National promotions

• Price adjustments, rebates and net pricing to distributors

• Marketing budget

• Sales reports

• Productivity reports

• Merchandising

• E-blasts to distributors/end-users for upcoming promotions and trade shows

• Update products in our Intranet

• Social club

Turbinaire – Administrative Assistant

January 2001 – April 2001

• Accounts payables, accounts receivables and collection

• Payroll

• Purchasing

• Inventory control

Windsor Salt – Sales & Marketing Assistant

October 1999 – October 2000

• Sales reports

• Price lists and promotional discounts

• Budget

• Update customer database

Classé Audio – Executive Assistant

January 1996 – September 1999

• Customer service

• Enter and follow-up orders

• Accounts payables

• Accounts receivables and collection

• Billing

• Take over responsibilities of Controller and Service Manager during vacation period

• Shipping, receiving and inventory control

• Follow-up merchandise returning for repair or back to inventory

• Sales reports

• Compose letters

• Make travel arrangements

• Responsible for all office equipment

• Social Club

CTI Datacom – Assistant Service

October 1994 – January 1996

• Coordinate computer maintenance contracts and offer new contract options to customers

• Ensure shipments of new or repaired equipment

Montréal Tracteur – Secretary-Receptionist

October 1992 – October 1994

• Order entry

• Billing

• General office work

Imprimerie O’Keefe – Sales Assistant

September 1990 – October 1992

• Sales support

• Quotes and order tracking

Antares Electronics – Sales & Administrative Assistant

March 1986 – August 1990

• Coordinate orders

REFERENCES

Available upon request

Contact this candidate