Customer Service Manager
Resume:
Paul D. Reyes
Chaska, MN **318
**.******@*******.***
PROFILE
Eight years previous experience in low and high volume courier dispatching. Skilled in
customer service and in a call center environment. Two years supervising and managing
dispatch office. Team player with positive hardworking attitude. Nine year’s experience as a
driver/courier.
Trained in basic computer skills such as IE, Excel, Word Perfect and MS Word. Highly
skilled in problem solving and work very well under pressure.
WORK HISTORY
Aug 2012 – Present Dispatcher (Lead)
MVP Services
Golden Valley, MN
Coordinate and dispatch jobs daily to assigned drivers. Solve all arising
problems and routing issues quickly and efficiently. Oversee scheduling of
drivers and fleet maintenance.
June 1990 Aug 2012 Pizza Cook/Manager
Carbones Pizzeria
Minneapolis & Edina, MN
Jan 2009 – June 2010 Courier
Gopher Delivery
Brooklyn Park, MN
Specializing in pick up and delivery of all assigned jobs and routes.
Dispatcher Supervisor
May 2006 – Aug 2008
Orbit Courier
Plymouth, MN
Coordinate and dispatch jobs daily to assigned drivers. Solve all arising problems and
routing issues quickly and efficiently. Supervise and manage 3 5 employees in dispatch
department.
Sep 2005 – May 2006 Courier
Benco Messenger
Saint Paul, MN
Specializing in pick up and delivery of all assigned jobs and routes.
Courier
Mar 1998 Sep 2005
Edina Couriers, Inc.
Bloomington, MN
Specializing in pick up and delivery of all assigned jobs and routes.
Dispatcher
Jul 1997 Mar 1998
Street Fleet
Minneapolis, MN
Coordinate and dispatch jobs daily to all assigned drivers.
Driver Operations Manager Dispatcher
Jun 1995 Jul 1997
Fastrack Courier
Brooklyn Park, MN
Managed all drivers in fleet along with everyday dispatching duties. Also was responsible for
some light billing needs.
Courier Dispatcher
Mar 1992 Jun 1995
On Time Delivery
Bloomington, MN
Started with company as a Process Server/Courier, then moved into office to take on the
challenges of dispatching.
EDUCATION
Minneapolis Community College
Aug 1990 Jun 1992
Minneapolis, MN
Attended courses in Communications and Finance.
Theodore Roosevelt High School
Sep 1986 Jun 1990
Minneapolis, MN
Received H.S. Diploma June 1990.
SKILLS
• Strong communication and customer service skills.
• Use of computer software and applications.
REFERENCES
Available on request.
SALARY REQUIREMENTS
Seeking minimum starting salary of $50,000 annually.
Contact this candidate