Customer Service Supervisor

Stephanie Masiero

**** ******* ******

Alton, IL 62002

618-***-****

********@*****.***

Education:

CALC, Institute of Technology Alton, IL

Accredited Administrative Specialist Program Graduated in January 2014

Skills/Qualifications:

Six years Exceeding Customer Expectations

Microsoft Office Specialist Certification in Microsoft Word

Keyboarding 40+ wpm

Filing

Telephone Skills

Experience:

Dairy Queen Alton, IL

Shift Supervisor February 2003-Present

Cashier April 1999-January 2003

Duties: open and close the store, supervising six employees, excellent customer service, drive

thru, working the grill area, made the deposits in and out of the cash register, balance receipts to

the safe and to the bank as needed, decorating the cakes for customer’s orders, prepared

handmade novelties such as dilly bars, buster bars, and ice cream sandwiches daily, maintained

stock in the store and ordered supplies as needed, obtained orders from customers and ensured

item was delivered to customers expectations, assisted staff with unload and stocking deliveries

printed reports out at the end of the shift, end of the week and the end of month, before closing

each night, ensure that all duties were completed according to company policies and locked the

store.

Papa John’s Pizza Alton, IL

Cashier/Phone Operator April 2002-November 2002

Duties: answer the phones and take customers orders and put them in the computer, handled

monies and gave appropriate change to customers, entered charges and payments into cash

register and prepared boxes for the outgoing pizza orders.

Hit-N-Run Alton, IL

Supervisor/Cashier June 2001-January 2002

Duties: supervised six employees, ran register, took customer orders, customer service, prepared

deposits daily, stocked the freezers, coolers and shelves with each shift, cleaned and stocked the

front area ran register reports at end of shift and closed the store.

Contact this candidate