Customer Service Real Estate

Amanda Martin

**** ****** ****, ***** *** Vegas, NV 89032

Phone - 702-***-****

*****************@*****.***

Objective

To obtain a rewarding and satisfying position that utilizes my clerical

and customer service skills.

Specialized Skills

Typing – 60wpm, 10-Key by touch – 130kpm, Proficient in Microsoft Word

and Outlook, Working knowledge of Excel and PowerPoint. Prior use of

5-line phone system.

Experience

Loan Document Specialist III, 12/2011 to 01/2014

Wells Fargo Home Mortgage, Henderson, NV

- Edits - research and resolution of problem files

- Customer service - contact with clients, Client Relation Reps, and ED

Reps and other departments within the company in order to resolve

problem files

- Participated in review of Standard Work process

- Data entry of loan documents utilizing Opera and CLIFT systems

- Adherence to company production and quality standards

- Use of Opera,LPS, AS400, and C-LIFT systems

Loan Document Specialist II, 7/2011 to 12/2011

AppleOne for Wells Fargo Home Mortgage, Las Vegas, NV

- Data entry of loan documents utilizing Opera and CLIFT systems

- Adherence to company production and quality standards

- Participated in review of Standard Work process

- Use of Opera,AS400, and C-LIFT systems

Assistant Program Staff Supervisor/APSS, 3/2010 to 11/2010

Rehabilitative Resources, Inc., Sturbridge, MA

- Develop and implement ISPs, behavior plans, and assessments

- Serve as programmatic supervisor to direct care staff (PS1)

- Maintain records and document data daily

Direct Care Staff/PS1, 3/2009 to 3/2010

Rehabilitative Resources, Inc., Sturbridge, MA

- Responsible for the daily care, supervision, and safety of

developmentally disabled/physically impaired/emotionally disturbed

adults

- Assist with medical appointment scheduling/transportation

- Maintain records and document daily data

Clerk/Receptionist, 10/2008 to 2/2009

John Leonard Employment for Massachusetts Rehabilitation Commission,

Milford, MA

- Handle all incoming calls and greet incoming clients

- Type correspondence for a counseling staff of 7 utilizing MSWord

- Utilizing commission database (MRCIS) to open new client cases;

filing of cases

- Working on special projects utilizing Excel for Area Director and

Placement Specialist

Trainee Appraiser, 03/2007 to 12/2008

Forsythe Appraisals, LLC, North Andover, MA

- Market research using MLS and other available sources prior to

appraisal

- Inspected residential real estate for appraisal purposes

- Completed residential real estate appraisal reports

Quality Control/Scheduling/Data Entry, 07/2001 to 03/2007

Forsythe Appraisals, LLC, North Andover, MA

- Reviewed appraisal reports for completeness and accuracy

- Acted as liaison between appraisers and clients for report

corrections and

modifications

- Tracked and updated orders in appraisal management database (AMS)

- Scheduled appraisal appointments for up to four appraisers

- Updated client and AMS database on the status of new orders

- Typed real estate appraisal reports

General Office, 09/2000 to 05/2001

Tool Shack/Mytoolstore.com, Las Vegas, NV

- In-store customer service as well as resolving customer service and

vendor issues

- Took phone orders; entered and invoiced orders on computer

- Filed; assisted in the packing and shipping of orders

Education

Worcester State College, Worcester, MA 01/1996 to 12/1996 – Biology

Coursework

David Prouty High School, Spencer, MA, 09/1991 to 05/1995 – Diploma

References available on request

Contact this candidate