Quality Assurance Administrative Assistant

** *******

Ave

Yonkers

NY *****

Phone ***-

***-****

Email:acd1kn@r.postjobfree.com

OBJECTIVE

Seeking a professional IT position requiring advanced technical training

and providing an opportunity to improve the systems and operations of a

growing company.

SUMMARY

. Over 15 years of professional experience in positions as Senior

Computer Operator, Senior System Consultant, MIS, System Administrator

/ Quality Assurance Team Leader,

. Trained supervised and worked with operators and technical support

staff worked closely with programmers and third party vendors such as

UPS, EMC, Iron Mountain

. Excellent communication and interpersonal skills, resulting in

superior Supervisor/Operator relationships.

. Leadership skills include ability to lead and motivate co-workers from

all backgrounds, creative problem-solving and solution-oriented work

style, decisive and confident decision- making, and in-depth

proficiency with new technology trends.

TECHNICAL

EXPERTISE

Network Administration Skills

Maintenance of Microsoft Windows NT network systems for the specific needs

of the enterprise environment. Maintaining and establishing user accounts,

network security, troubleshooting printer problems, back-up devices, and

installing and maintaining servers.

Administration Skills

Installation, configuration, troubleshooting, support, and maintenance of

PC hardware and peripherals including desktop computers, printers,

scanners, modems, and networked printers.

OS Knowledge Base Skills

All windows variants, Sun Solaris Unix variants, Unix AIX, Linux variants,

IOS variants. Software Implementation Skills. Microsoft BackOffice Servers,

Exchange Servers, NT Clusters, Netscape Proxy, Apache, SAMBA, Office

variants, Send Mail variants, NIS+, Legato Networker, DNS, Veritas Volume

Manager, SUN Cluster, Veritas Cluster.

Security Implementation Skills

Checkpoint firewall-1 (version 4.0 & 4.1), VPN-1 securemote implementation,

CISCO PIX, Raptor EAGLE, Norton command center, Secure Sendmail.

Hardware Skills

All PC variants, SUN Sparc / Ultras arc stations, Printers, Video capture,

cable standards and implementation, (CAT5, CAT6, Fiber) Printers, EMC,

NetAp filers.

Networking Skills

CISCO Switches and Routers (VoIP / ATM / Ethernet) Bay Networks / Nortel

Switches, Intel Routers, Extreme Networks Switches, Lucent Switches, Very

High TCP / IP proficiency. Environment Skills

Windows workgroups and DOMAINS, Ethernet, TCP / IP, NIS, NIS+, W2K

directory service, LDAP.

Oracle, PeopleSoft and Autosys platform. Veritas Net backup: EMC Clarion

applications, Autosys and Legato backup. HP Open view System Admin

functions: using command line or GUI (Graphical User Interface)

Assisted in Unix Admin procedures such as ufsdump and ufsrestore: /dev/rmt*

default unit to dump to /etc/dumpdates dump date record: timestamps for

directories /printing several copies of files using $ lp -n 3 file1: basic

vi editor.

Assist in Solaris Installation on standalone Sun machines. Compiling UNIX

software packages, downloading and extracting source code, Configuring and

creating the Makefile, Building the package and running the software.

Windows Server Cluster, VMS S400. Hardware:

Monitoring and maintain several Sun and servers. IBM 4381, 4245 and 3880.

Tandem System, EMC Clarion tape drives. HP servers and desktops monitors.

Experience with data center infrastructure environments including HVAC;

UPS, electrical Generators, Libert systems and Dap II air conditions.

Demonstrated experience with Production Level. Experience with operations

tools, automated job schedulers, monitoring systems and applications

management. Telnet, TCP/IP, FTP and RDP protocols excel word perfect and MS

Office.

PROFESSSIONAL EXPERIENCE

HCL Technologies

December 2012 - Present

Senior Lead Computer Operator/Consultant

Providing onsite and off shore professional support for clients and

colleges. Serve as a consultant for off shore computer operators located in

India. Monitor the autosys schedule and Netback up servers. Printing

checks and invoices on a daily basis. Serve as a point of contact for

problem notification, escalation and resolution. Perform the logging and

tracking of daily activities. Ensuring the periodic checks of systems under

direct monitoring occurs.

* Working in a heterogeneous and multicultural continuously changing

environment.

* Ability to work within a fast-paced environment while completing multiple

projects.

* Flexible experience with day night and weekend shift rotations.

* Running Batch Runner Database, Open View and making sure all Unix jobs

are running correctly through out the day and night shifts.

ADECCO Technical - Senior Lead Computer Operator/Team Leader

April 2001- December 2012

Senior Lead Operator/Supervisor

Provided on-site professional services for international customers located

in the US and Europe through all project stages within customers IT

Operations: Analyzed the conditions of integration into the customer's

technical architecture and the means of deploying the software to its

servers. Dispatching them to appropriate departments within Operations,

ensuring and maintaining high availability standards for all servers and

infrastructure supported by Operations,

*Responding to alerts from Openview,Autosys,Legato,Oracale and other

monitors & performing basic troubleshooting and conducting diagnostics and

escalated as needed.Ensuring all takes a completed via check off list and

documented to the daily turnover.Created the actual turn over list which

has jobs and automated procedures for operators to perform during the

coarse of their shift.

Serve as a point of contact for problem notification, escalation and

resolution. Perform the logging and tracking of daily activities. Ensure

that periodic checks of systems not under direct monitoring occurs.

Streamline and identify automation opportunities for the batch processing

and printing procedures.

Carried out the production roll-out of the solution chosen: installations,

job scheduling solutions Control-M, Autosys, Cronntab, integrations with

other major products like EMC Clarion applications.Alarm and monitoring

tools. HP Open View data base Oracle and PeopleSoft. Monitor the autosys

schedule. Running Batch Runner Database and making sure all UNIX jobs are

running correctly through out the day or night shifts. Printing invoices to

be distributed among other firms. Check system reports and usage daily for

system users through out. Meet and review with management staff to review

change process control.

Garban Icap 1 WTC Computer Specialist/Senior Operator Tier III

1994-March 2001

Brokerage Firm

Interact on a daily basis with customers and in house brokers. Handle Lan

problems reset dial lines and place customers on dial backup. Maintain

multiple production systems and routers. Manage nightly production and

backup applications in a multitasked enviroment, utilizing Unix

workstations. Interface with users and assist with GOVPX, and GSCC clearing

house applications. Montoring international communication networks and

taking appropriate action as required. Responsible for placing live trades

bids and offers on screen for brokers to trade worldwide. Experience with

mainframe & midrange operations. Duties include monitoring STRATUS XA 2000

& IBM PL/I OS/390 OS/400 Mainframe

EDUCATION BACKGROUND

Borough of Manhattan Community College Associates in Business Management:

Grad 01/1994

Continuing education: BA Information Technology: Grad 06/2000

Clarks School UNIX System Admin UNIX environment Certification

Shell scripting (sh,ksh.csh)04/2000

Norman Thomas High: Business Management

Grad date 06/1991

Studies in Computer applications,

Certification - National Certification Mortage broker Trainee

Certification - Medical Administrative Assistant - US PC Tech Philobotmy

Tech 09/03

Certification - Data Center Operator Traning level II Education - June

1997

Certification - Rscs - Tandem Education - April 1997

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