Quality Assurance Customer Service

Walter R Rodriguez

***** *** ***** **. *****: 210-***-****

San Antonio, TX 78233 Email: **********@*****.***

Objective: Would like to utilize my educational skills in the world of Business, Project Management, and Information Technology. I have an extensive background in military communications and information technology. I have also managed numerous personnel and many office related tasks.

Education:

Keller Graduate School of Management, Masters of Business Administration,

San Antonio, graduated 8/2013, GPA 3.52

Keller Graduate School of Management, Masters of Information Systems

With concentration in Project Management

San Antonio, graduated 4/2014, GPA 3.56

DeVry University, Bachelor’s Degree, Technology Management

San Antonio, TX, graduated 6/2012 GPA 3.65

Hallmark College of Technology, Associate of Applied Science, Computer Network

System Technology, San Antonio, TX, 8/2011 GPA 3.96

Comptia A+, COMP001007626328, 08/18/2008, Comptia Security+, COMP001007626328, 06/30/2009

Marketing Association Secretary, DeVry/Keller University, 2012 - 2013

Positions held:

06/2010 to present Self-employed Information Technology consultant; LAN, MAN, and WAN

technology; Peripherals such as printers, faxes, scanners, copiers, keyboards, and

mice; Home networking systems with televisions, game consoles, and sound

systems; information technology training and compliance; teaching users to use

their equipment properly. Numerous projects completed during this time frame.

05/2008 to 05/2010 General Dynamics IT / Senior Principle Field Technician, San Antonio, TX

Supported users, managing many computers running on different Windows based

operating systems. Reimaged and configured computers for users on different

networks. Managed and maintained a database for all supported equipment

(Asset Management); IT and security compliance; break/fix.

05/2007 to 07/2009 Cox Communications / Blended Tech (CSR), Chesapeake, VA (part time)

Walter R Rodriguez

Resolving inbound customer calls in regard to Cox Communications products

and services through effective customer interactions and technical expertise.

10/2007 to 02/2008 MiLanguages Corporation / Administrative Lab Technician, Norfolk, VA

Provided administrative and technical support to all users. Distribution of

training tools to instructors and training personnel. Generated reports on

scheduling and inventories of training materials.

12/2006 to 10/2007 Jacob's Engineering Group Inc. / PC Technician, Norfolk, VA

Resolved technical issues for internal and external customers by reimaging,

configuring, and installing PCs, peripherals and shared drives with physical

attachment to different networks; Utilized Remedy ticket management tracking

system

11/2005 to 11/2006 US Civil Service / Training Technician, Virginia Beach, VA

Civilian of the 3rd quarter and civilian of the year; Managed HIPPA and ALHTA

training programs raising training completion percentage from 34 to 96 percent

overall completion rate in less than one year; Maintained various reports on all

command training.

06/2005 to 12/2005 Dataline / PC Technician, Hampton Roads, VA

Deployed new computer systems to include desktops and laptops connecting all

peripherals to include printers, scanners, PDA’s and Blackberry’s. Migrated

user’s data, tested for quality assurance, and complete documentation of each.

06/2005 to 11/2005 Tecnico Corp. /Quality Assurance Administrative Assistant Chesapeake, VA

Performed administrative functions to include organizing filing systems, both hard copy and

electronic. Managed schedules and calendars for all department personnel.

Managed all payroll and travel for all department personnel.

01/1985 - 01/2005 U.S. Navy/Information Systems Administrator/Recruiter/JFTOC Watch

Supervisor, Norfolk, VA (Retired from military, 20 years of service)

Instructed personnel in military and technical procedures; trained personnel in

quality control and compliance of telecommunications. JFTOC Watch Officer;

Prepared reports on all circuits and personnel. Recruiter of the Year 1994, San

Antonio, TX; Recruiter in Charge 1995, Medium Station of the Year

Short term contracts:

02/2012 to 06/2012 KCI / PC Technician, San Antonio, TX

Configure iPads in accordance with company specifications for deployment. Re-

image Dell Netbooks for replacement of old systems. Migrate user’s data and

quality checks all systems prior to deployment; break/fix.

06/2011 to 08/2011 CompuCom / PC Technician, San Antonio, TX

Walter R Rodriguez

Performed life cycle management and desktop support duties by installing new

systems and keeping network drives, and peripherals intact. Data migration,

special applications, desktop, favorites, and any PST’s if required.

06/2010 to 08/2010 Mystikal Solutions / Sr. Help Desk Technician, San Antonio, TX

Followed detailed procedures and processed support requests accurately and in a

timely manner. Communicated with supervisors and groups to resolve issues for

internal customers includes all military healthcare related applications.

Skills: Management of personnel and office resources

Strong customer service and communication skills

Very strong analytical skills; easily adjustable to any kind of work environment

Willingness to learn new processes, and standards in all environments

Worked independently and in a team environment

Worked effectively with a wide range of personalities (interpersonal skills)

Microsoft Office Suite to include the following:

Word, Excel, Access, Power Point, Outlook, Visio, Project, OneNote

Database MS Access, MySQL, Visual Basic, Html

Remedy tracking system, UNIX, DOS, Dameware, and Windows Operating Systems

OSI and Internet layered models, network design, TCP/IP fundamentals, IP sub netting, account/computer

management, domains and trust, file system security, disk administration, diagnostic utilities, proxy

server, inter- and intra-networking, exchange server development and administration

Active Directory development and administration

Active Directory Migration Tool (ADMT), DHCP, DNS, TCP/IP, LAN/WAN

Routers, Switches, Hubs, Firewalls, Fault Tolerance, RAM, Hard Drives, Network Security,

System/Server Administration, Network Protocols, Backups, Restorations, Migrations

IPad and iPad2 configuration and operation

UNIX fundamentals, ATM devices, VLANS, POS

Radio Frequency Spectrum, Cryptographic and Radar Systems

Contact this candidate