Customer Service Project Manager

**** ******* **., ****** *******, GA ***** ● 770-***-****

● L ***************@***.***

L isa M a r ie Schmidt

Highly motivated self-starter, seeking to begin a rewarding career that will better utilize my personal

strengths and abilities and offer opportunity for advancement.

Q ualifications

• Excellent work ethic

• 15 + years Customers Service experience

• Great written/ verbal communication skills with high degree of accuracy and attention to detail

• Strong computer literacy, including : Internet, Microsoft Excel, Word, Access, PowerPoint

• Understanding of general accounting principles

• Skilled in project management, and able to effectively balance multiple projects

• Able to demonstrate strong problem solving skills and decision making

• Outstanding interpersonal and team building skills

Cobb County School District Marietta, GA

Jan. 2013 – present

Assistant I nstructor After-School Program

Instruct/supervise students within program guidelines. Mentor and positive role model

for students

Develop positive relationships by utilizing outstanding interpersonal skills

Cobb County School District Marietta, GA

Aug. 2004 – present Food Nut rition Services

Support cafeteria operations as needed including Cashier, Inventory control, Ordering etc.

Observe money-handling procedures to assure accuracy with cash and check transactions

Demonstrate excellent customer service and teamwork skills on a daily basis for the

benefit of

students and staff

Kohl’s Department Store Hiram, GA

Nov. 2011 – present P OS Associate

Recognized as Top Sales Associate for 2012 for consistently exceeding expectations

Establish and maintain customer relations within a diverse population

Hotlanta Bagels & Deli Lithia

Dec. 2001 –May 2005 Owner/Manager

Springs, GA

Manage daily business operations including: bookkeeping, payroll,

1203 Embassy Ct., Powder Springs, GA 30127 ● 770-***-****

● L ***************@***.***

purchasing, sales and inventory, as well as Staff Management and Development.

F inancial reporting and accountant relations

Sep. 1988 – Mar. 2000 Assistant T reasurer Chase Manhattan Bank New

York, NY

Customer Service Officer - In ternational Dept. responsible for building and

sustaining account relationships. Manage substantial credit t ransactions and cross-

sell various bank products to meet needs

Project Manager for Global Trade Report Card – Survey Design, Distribution, Results Analysis

Business Indicators – compile/analyze data and present results/solutions to Sr. Management

Client Access Manager- promote and install electronic banking software for

I nt’l Trade customers. Research customer problems and provide resolution. Provide

on-site t raining sessions. Customize software to meet customer needs. Assist with

testing product revisions and enhancements.

E ducation

College of Staten Island/ City University of NY New York, NY

Bachelor of Science – Finance Major

Cumulative Index 3.5

Dean’s List

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