Customer Service Human Resources
Resume:
Samuel Ramirez
Upland, CA **786
acd1in@r.postjobfree.com
Summary:
I have extensive experience in auditing & inventory control, with keen logistical, analytical, problem solving and
interpersonal skills. Proven record of profitability and cost efficiency in operations and administration. Ability to
succeed in a variety of environments such as import/export and million plus sq. ft. distribution centers. I am adept
at managing multiple demands simultaneously while maintaining composure and a sense of humor.
Skills and Accomplishments
Production & Cost Savings
Maintained my staff head count while sales grew from $2.5 million to $10 million and was able to turn the
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facility from cost center to a profit center.
Reduced the number of lost or indirect time by over 350 man hours per week while increasing production
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by 60%.
Reversed negative trends in multiple facilities and multiple accounts.
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Accessed 4 different WMS environments to document discrepancies, research root causes and reported
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my findings monthly thru spreadsheets and graphs.
Tracked and reported production thru Red Prairie DLX labor metrics.
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Successfully established international shipping and bulk shipping thru Federal Express, resulting in as
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much as 60% savings in shipping.
Reduced order time by almost 40% by resetting item location and creating a serpentine pull route.
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Administration
Interviewed, hired, coached, disciplined and terminated the services of employees.
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Properly cross trained, motivated and certified existing personnel on all facets of operations to fill
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customer needs.
Trained management and associates in the correct operating methods within a WMS environment. This
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included PKMS, CICS and SAP.
Was key in preparing and opening multiple Expo Design Centers.
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United fragmented work forces into a single cohesive working unit.
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Negotiated freight service contracts and pricing with major carriers as well as Vendor and Suppliers.
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Practiced Kaizan and Lean philosophies.
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Manage Pick/Pack and DTC teams.
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Customer Relations
Managed SAM’s display project that had a myriad of opportunities without missing a single ship date.
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Re Established Hills Pet operating procedures such as receiving, damage protocol as well as proper
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documentations of Metrics based on SAP and Vo collect data.
Initial contact for Honda Network to Komyo on all manner of inquiries from receiving managers to
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information systems.
Point of contact for Jones of New York (JAG), Walgreens, Hills Pet, Brown Shoes, House of Brands
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(HOB), Gerber, Tri Coastal, Studio Ray, Athlon, Castle Wood.
Monitored customer and associate interaction to create a safe and comfortable shopping environment.
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Provided WOW customer service by directing store personal to customers. Completed daily, weekly and
monthly documents that ensured stores compliance with company protocols.
Business Operation and Practices
Assisted in creating SOP’s for a new cross dock company.
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Established a proof and tracking tool for all reported discrepancies (OAR) from 9 distribution centers thru
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out the United States.
Trained and certified on the proper use of MHE’s. Implemented safety protocols.
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Corrected negative trends in several distribution points. This was achieved by reinforcing protocols and
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providing discipline.
Professional Experience
Baby Trends Project Coordinator 05/2013 08/ 2013
NFI Industries Operations Supervisor 10/2011 04/ 2013
Best Buy Asset Protection 11/2009 10/ 2011
Auto Zone Advisor/Supervisor 09/2007 10/ 2009
Total Dist./Great Wide Warehouses. Mgr. 09/2005 06/ 2007
Komyo America Inventory Analyst 05/2003 03/ 2005
Expo Design Center Project Mgr. 03/1998 05/ 2003
Liuski International Warehouse Mgr. 04/1994 03/1998
Additional Skills:
Trainer and Safety Inspector
Languages Spoken: English, Spanish, Portuguese
Education:
Miami Dade Community College, Miami FL
Courses Completed: Drafting, Design WP, Lotus123/Excel and DBASE, Systems configurations, analysis and
programming.
Contact this candidate