Manager Quality Assurance
Resume:
JOSEPH PACIFICO
Harleysville, PA 19438
acd1hs@r.postjobfree.com
OBJECTIVE
A leadership position in Information Technology where I can utilize my
skills and experience to produce results.
CAREER HIGHLIGHTS
. Eleven years experience maintaining a 24/7 IBM DB2 ECM
environment.
. Eliminated the use of outside consultants, which reduced cost
by $100,000 annually.
. IBM DB2 Certified Solution Designer and Kofax Technical
Specialist - Kofax Capture.
. Supported growth of operation from 200 users to 550 users over
a nine-year period.
CERTIFICATIONS
Certified Kofax Technical Solutions Specialist - Kofax Capture, Kofax
2009
IBM Certified Solution Designer - DB2 Content Manager, IBM 2007
CAREER DEVELOPMENT
DB2 Family Fundamentals Training, IBM 2008
VB.NET Programming Training, Learning Tree 2008
Visual Basic Training, Learning Tree 2008
Crystal Reports Training, Learning Tree 2008
SYSTEMS EXPERIENCE
AMERIHEALTH ADMINISTRATORS (An Independence Blue Cross Company)
Horsham, PA
Senior Systems Programmer 2009 - Present
Responsible for evaluating and testing new software to streamline
operations and reduce costs.
. Ensure that company is using the most recent version of
Enterprise Content Management (ECM)
environment (IBM Content Manager and Kofax Capture software).
. Eliminated need for outside programmer contractors, which
reduced cost by $100,000 annually.
- Earned Certification from IBM and Kofax to make
program changes without using contractors.
. Initiated and implemented conversion of ECM Environment from
physical servers to virtual servers.
. Supported expansion of operation from 400 users to 550 users
including implementing relevant programs.
Imaging Systems Analyst 2002 - 2009
Responsible for maintaining company's system for approximately 400
internal users.
. Recommended reducing outside expenditures from IBM consultants
by becoming certified in IBM DB2.
. Migrated newest version of IBM software to expand company's
overall capability to process claims.
. Supported expansion of operation from 200 users to 400 users
including implementing relevant programs.
. Maintained IBM DB2 Content Manager for users that entered
insurance data online.
. Implemented DB2 monitoring software to verify operating
efficiency of systems.
SKILLS
. Competent working with the following computer languages:
Visual Basic VB.Net Crystal Reports
. Proficient with Windows, MS Office (Word, Excel, PowerPoint,
Acess), and the Internet.
R sum of Joseph Pacifico, Page Two
ADDITIONAL EXPERIENCE
CENIX INC. Allentown, PA
Manufacturing Supervisor 2001 - 2002
Responsible for supervising manufacturing personnel that worked with
sophisticated robotic equipment
to build customized manufacturing equipment for customers.
. Co-developed and implemented all policies and procedures for
company's manufacturing operations.
. Worked closely with engineering to incorporate product design
innovations into evolving product.
. Oversaw testing and troubleshooting of complex state-of-the-art
optoelectronic test equipment.
. Hired to start-up manufacturing operation including building
custom manufacturing equipment.
QUAD SYSTEMS INC Willow Grove, PA
Manufacturing Supervisor 1994 - 2001
Responsible for supervising manufacture of customized robots used
by manufacturing companies worldwide.
. Established manufacturing specifications for 10 subcontractors
and monitored quality of subassemblies.
. Designed and built test equipment to test Printed Circuit Board
Assemblies (PCBA).
. Implemented, as team member, ISO 9001 including writing and
implementing all required processes.
. Implemented Surface Mount Production Line that reduced
manufacturing cost by 20%.
. Oversaw operation of repair department that produced annual
revenue of $350,000.
CONTROLOGIC, INC. Norristown, PA
Manufacturing Supervisor 1993 - 1994
Responsible for production, assembly, testing, troubleshooting, and
repair of robotic equipment used to
manufacture wire gauge measuring equipment.
. Supervised production planning, purchasing, quality assurance,
inventory control, and shipping.
POSITRAN, INC. Norristown, PA
Test Supervisor 1992 - 1993
Responsible for supervising the testing and troubleshooting of
Printed Circuit Board Assemblies (PCBA).
AMETEK, INC. Sellersville, PA
Production Supervisor 1990 - 1992
Responsible for supervising 18 union personnel that produced and
repaired Aircraft Flight Deck instruments.
. Achieved QA acceptance rate of 85% - 90% and 98% on-time
delivery rate.
DIGILOG, INC. Montgomeryville, PA
Systems Test Supervisor 1975 - 1989
Oversaw testing of completed assemblies and in-process sub-assemblies
during the production process.
. Developed testing strategies to optimize Automatic Test
Equipment. Created company's quality manual.
. Negotiated contracts with outside vendors to calibrate test
equipment on-site.
EDUCATION
Business Administration Curriculum, Montgomery County Community College,
Blue Bell, PA 1988 - 1989
COMMUNITY ACTIVITIES & ADDITIONAL INFORMATION
Scout Master, Troop 141, Boy Scouts of America, Hatfield, PA 2000 - 2004
Roller Hockey Coach, Harleysville, YMCA 1999 - 2002
Cub Master, Pack 28, Cub Scouts of America, Souderton, PA 1996 - 2000
Second Degree Black Belt, Tai-Kwon-Do 1995 - 2001
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