Customer Service Representative

OBJECTIVE

To achieve a broad working experience first handedly and to expand my knowledge and appreciation

for work in the areas of EHS Specialist

EDUCATION

Cetis #18, Mexicali Baja California Mex 1999

Electrician specialized in electric motors. Finished

Universidad Autonoma de Baja California, Mexicali Baja California Mex 2003

Translation of legal documents. Not Finished.

Imperial Valley College, Imperial California 2013

Welding technologies. Pending.

EXPERIENCE

National Beef Packing Company 09/29/2012 – Present

Safety Coordinator/ Environmentalist 09/29/12 to present: Audit employees (1500

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approximately) for personal protective equipment, training dates, machinery and for any unsafe act

that might create an unsafe area for employees, train new hires on procedures and specific training

that includes but is not limited to forklift, pallet jack, lock out/ tag out procedure….etc, request

disciplinary action for employees not following procedures, investigate and document accidents,

generate reports for supervisor, managers and corporate regarding accidents or injuries, log

recordables, call vendors and contractors for training or further instructions, report chemical

releases to the environmental departments as well as the fire department, train new coordinators as

well as temporary clerks, train employees on disposal of hazardous material, proper containers,

labels and MSDS, make sure the CAL OSHA regulations as well as EPA/CAL CUPA are followed

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HR technician/ 11/18/09 to 09/29/12. Created packets and application for candidates, reviewed

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resumes and applications, scheduled interviews and performed interviews, input the information to

AS400 system on a daily bases so information would be updated, provided callers information

regarding open positions, prepared emails to supervisors of orientation, trained hew hires on the

rules and regulation that govern the company, prepare the documents needed for the orientation,

processed new hires and documents needed, I 9 verification, reported to corporate of terms for the

week as well as new hires. .

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Imperial irrigation district/ Customer service representative 10/20/10 – 06/20/11

Opened and closed accounts for clients and business, created deposits, assisted the emergency line

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for power outages, trouble shoot services, answered billing questions, filed service applications

(Chronologically and alphabetically), document in the SAP system any changes in the account,

phone etiquette and over all provide the best customer service experience to all callers.

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Sundance 06/29/08 – 10/29/09

Opened and closed accounts for clients and business, created deposits, assisted the emergency line

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for power outages, trouble shoot services, answered billing questions, filed service applications

(Chronologically and alphabetically), document in the SAP system any changes in the account,

phone etiquette and over all provide the best customer service experience to all callers.

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Arc of Imperial Valley 08/09/06 – 06/09/08

Assisted employees to perform several janitorial duties supervised a crew of 5 mentally challenged

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individuals while they maintained the landscape for border patrols and detention center in Imperial,

logged the goal and behaviors of the employee so more goals could be created for them to make them

more independent, trained on emergency response for employees with bad behavior.

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Regan Community Care 11/04 – 08/06

Supervised the maintenance/janitorial crew while performing on time the cleaning of rooms,

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Landscaping, construction and home improvement projects. Some of the duties of the maintenance

crew were plumbing, wood work (framing), basic electric repairs, flooring, insolation, painting and

dry wall. As a supervisor I made sure the company was compliant with the county’s inspections as

well as the fire department’s inspections.

SKILLS

Bilingual, CPR, First aid, supervisory experience (4 years), impeccable customer service

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experience, Cal OSHA 30 hours, Emergency response incident commander trained by compliance

solutions, HAZWOPER (Hazardous waste operations and emergency response) 40 hours trained,

hazardous waste identification and overview 4 hours, onsite management requirement 4 hours,

transportation (DOT) 4 hours, ER (emergency response) plans 4 hours and onsite recycling, on site

audits, hazardous waste treatment, phone etiquette, filling, usage of office tools( fax, copy machine,

calculator and compute) Basic Excel, PowerPoint and Words, power tools, forklift and bob cat,

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