Project Manager Management

Luis C. Orozco

*** ******* ***** ( Bolingbrook, Illinois 60440

773-***-**** ( ************@*****.***

Technical Project Manager

Leveraging expertise in process enhancement to stimulate project management

excellence.

Summary of Qualifications

. Recent graduate with MBA and Master of Project Management degrees, as

well as nine years of experience in project management, technical problem-

solving, and logistics in production, retail, and warehouse environments.

. Demonstrated results in mobilizing operational development and technical

support to advance business objectives. Proven ability to optimize the

customer experience.

. Well-honed "people" skills, including customer interaction, supervision,

training/coaching employees, and forging strategic partnerships;

exceptional communicator, problem-solver, leader, and builder of high-

performance work teams.

. Technical/Computer Proficiencies: Microsoft Project, Outlook, Word,

Excel, OneNote, PowerPoint, and Visio; SAP; PackManager.

Core Competencies

Managing complex projects Creating process enhancements Strategic planning

Developing individual Managing information Database management

talent technology Organizational charts

Enforcing compliance Resolving conflict

Education

Keller Graduate School of Management / DeVry University Chicago, Illinois

Master of Project Management April 2014

Master of Business Administration October 2012

DeVry University Chicago, Illinois

Bachelor of Science - Technical Management

Associate of Science - Electronics and Computer Technology

Professional Experience

Project Manager June 2013 - January 2014

ARI Packaging Alsip, Illinois

Managed six projects, including planning, design, and production, to drive

fulfillment of customers' needs. Analyzed risks, developed alternatives,

and collaborated with multiple departments to keep projects progressing.

Produced daily project status reports for distribution to clients.

. Oversaw annual revenue budget of $1.2 million and profit margin of 2%.

. Reduced carrier detention charges for shipments/deliveries by 5%.

. Initiated cross-training with other departments, resulting in improved

workflow and more efficient completion of projects.

Technical Support Associate March 2008 - July 2012

U.S. Cellular Corporation Bolingbrook, Illinois

In a call center environment, diagnosed and resolved technical issues with

customers' cellular devices by remotely accessing their devices (e.g.,

standard cell phones, smart phones, tablets, PCs, enterprise networks) to

troubleshoot problems and conduct root cause analyses. Utilized product

knowledge and technical expertise to assist customers with their purchases.

. Documented details and actions taken to ensure upkeep of customers'

electronic records and to facilitate future problem resolution.

. Consistently resolved technical issues within a five-minute standard,

increasing customer satisfaction ratings by 5%.

. Created a training program (as a U.S. Cellular intranet link) to teach

associates how to offer new products, features, and applications for

smart phones.

FedEx Receiving Supervisor October 2005 - March 2008

BBJ Linens Morton Grove, Illinois

Oversaw daily processing of 300-850 duffle bags (sorting, verifying, and

checking for damage); prepared ten bins of linens daily for transport to

the main warehouse and processed linens received from 15 remote locations.

Performed on-site employment functions, including hiring up to ten new

employees per year, providing training/coaching, 90-day probationary

evaluations, annual appraisals, and carrying out terminations, as

necessary.

. Contributed to reducing an average of 15-20 labor hours per week by

creating a product tracking spreadsheet for use by the main warehouse.

. Enhanced the orientation and initial training of about ten new hires

per year through development of instructional materials covering

company-wide operating procedures and key departmental information.

. Reduced accident rate from 30+ per year down to ten.

Volunteer Leadership Experience

Member, Board of Directors - Oldfield Townhome Owners Association

Bolingbrook, Illinois - June 2007-March 2013.

Partnered with board president to develop meeting agendas for full

board and executive committee meetings, manage annual budget, conduct

new member orientations, and follow up to ensure board resolutions

were executed; reduced annual operating budget by $50,000.

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